This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Job Description:
Advance FM is an organisation striving for commercial excellence.
Following continued growth through these challenging times we have an exciting new opportunity for a Helpdesk Service Coordinator to join our team in Kent.
You will be a part of a fast-growing business that promotes high standards and prides itself on delivering the best possible service to all clients.
This is a great opportunity to join our friendly team which encourage innovation, collaboration and most of all a great working environment.
The Role:
• Accept incoming calls handling client, sub-contractor, supplier and field engineer queries/ requests.
• Manage work orders from initial enquiry to completion.
• Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers, ensuring efficient recovery of fixed labour costs.
• Source and purchase materials necessary to complete work orders within budget. Coordinator material and human resource to meet client timescales.
• Ensure all necessary completion paperwork, invoices and photos are received within a timely manner and filed in the correct location.
• Raise purchase orders for suppliers and sub-contractors, receipting PO’s once complete.
• Ensure weekly invoicing targets are achieved.
• Report contract performance, trends and issues to Senior Helpdesk Coordinator.
• Maintain strong relationships with clients, sub-contractors, suppliers and field engineers.
• Work to ISO standards for all documentation processes.
• Represent the organisation at client meetings and external events.
• Demonstrate the core values and professionalism of the company.
• Demonstrate and achieve inspirational behaviours of the behavioural framework.
Reporting to:
Helpdesk Manager
The Person:
• Min 2 years’ experience in a helpdesk environment
• Great communication skills.
• The ability to work to deadlines.
• Ability to work under own initiative & self-motivate.
• Keen eye for detail and organisation.
Salary:
£18,000.00-£21,000.00 per year
Advertiser: Direct Employer
Reference:
Posted on: 2021-04-26 14:32:28
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General & Other - Administration - Customer Service - Maidstone, Kent
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KHR - Recruitment Specialists
£32000 - £34000 per annum + + Benefits
Customer Service Administrator
KHR - Recruitment Specialists
£24000 - £26000 per annum + + Benefits
Cooke & Co Estate Agents & Lettings Agents
Competitive Basic Salary + Commission
Commercial Services Interim & Executive Search
£27000 - £30000 per annum
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Job Description:
Advance FM is an organisation striving for commercial excellence.
Following continued growth through these challenging times we have an exciting new opportunity for a Helpdesk Service Coordinator to join our team in Kent.
You will be a part of a fast-growing business that promotes high standards and prides itself on delivering the best possible service to all clients.
This is a great opportunity to join our friendly team which encourage innovation, collaboration and most of all a great working environment.
The Role:
• Accept incoming calls handling client, sub-contractor, supplier and field engineer queries/ requests.
• Manage work orders from initial enquiry to completion.
• Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers, ensuring efficient recovery of fixed labour costs.
• Source and purchase materials necessary to complete work orders within budget. Coordinator material and human resource to meet client timescales.
• Ensure all necessary completion paperwork, invoices and photos are received within a timely manner and filed in the correct location.
• Raise purchase orders for suppliers and sub-contractors, receipting PO’s once complete.
• Ensure weekly invoicing targets are achieved.
• Report contract performance, trends and issues to Senior Helpdesk Coordinator.
• Maintain strong relationships with clients, sub-contractors, suppliers and field engineers.
• Work to ISO standards for all documentation processes.
• Represent the organisation at client meetings and external events.
• Demonstrate the core values and professionalism of the company.
• Demonstrate and achieve inspirational behaviours of the behavioural framework.
Reporting to:
Helpdesk Manager
The Person:
• Min 2 years’ experience in a helpdesk environment
• Great communication skills.
• The ability to work to deadlines.
• Ability to work under own initiative & self-motivate.
• Keen eye for detail and organisation.
Salary:
£18,000.00-£21,000.00 per year
Advertiser: Direct Employer
Reference:
Posted on: 2021-04-26 14:32:28
I want to receive the latest job alerts for:
General & Other and Administration and Customer Service jobs in Maidstone, Kent
KHR - Recruitment Specialists
£32000 - £34000 per annum + + Benefits
Customer Service Administrator
KHR - Recruitment Specialists
£24000 - £26000 per annum + + Benefits
Cooke & Co Estate Agents & Lettings Agents
Competitive Basic Salary + Commission
Commercial Services Interim & Executive Search
£27000 - £30000 per annum
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