Are you looking to further your career with training and development?
A fabulous opportunity has arisen to join an established, successful, and growing organisation in the Insurance Industry with a focus on training, development, and progression.
Customer Relations Executive
To assist Customer Relations & Compliance Manager with managing complaints, and to assist the Theft & Antifraud Manager with investigating claims.
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• To liaise with policyholders regarding complaints.
• Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
• Prepare FOS case file submissions and manage any subsequent query from the FOS.
• Complete regular cleanse of complaint data and ensure data is accurate.
• Work with Training Dept. to developed/update complaint related training.
• Mentor & develop team members to enhance their skills and capabilities.
• Provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained
• To undertake any individual or team task or activity reasonably requested and in line with the company values.
• Helpfulness and a passion for customer service
• High energy levels
• Positive approach
• Team player
• Drive and enthusiasm for meeting targets
• Empathy and understanding
• Confidence & a professional attitude

• Experience of working in a customer relations role within the insurance industry.
• Knowledge of industry antifraud techniques.

Immediate interview, and flexible start date
Monday - Friday - normal office hours
Apply today for immediate consideration. .
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By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website