Company Overview

Integrated Service Solutions Ltd (ISS) is an innovative service provider operating primarily within the Fresh Produce sector in the UK. As a joint venture, we operate independently, but also draw on the expertise and network of our shareholders – DPS Limited and Fowler Welch.

Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess of £35 million, and having established a strong market position, we now employ over 450 people across our 120,000 sq.ft site at Teynham and our 74,000 sq.ft site at Linton.

At our core and recognized by all our stakeholders are people, quality and service. This has enabled us to grow and develop strong relationships with our in-house teams, customers and suppliers.

Being responsive, and taking responsibility for our activities, we provide a first-class service that enables both ISS, and our customers, to be successful and sustainable.

As a service provider, ISS operates within a diverse and dynamic environment and has ambitious plans for the future. To achieve our strategic objectives, we will continue to invest in technology and infrastructure, and will develop our teams to reach their full potential.
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Job Title: Site Administrator

Reports To: HR Business Partner

Location: Teynham

Hours: Monday to Friday, 8am to 5pm

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Role Summary:

Act as the first point of contact and coordinator for all visitors to site while they are waiting for their host whilst ensuring that you create a welcoming professional environment.

Main Responsibilities:

• Meet and greet visitors to site, sign them in provide visitors cards if needed and make the host aware of their arrival

• Show visitors to the required room and provide refreshments if required
• Complete and file visitor paperwork and arrange for issue of work permits if required

• Arrange lunch and refreshment for visitors if required

• Ensure that you are able to provide the required information and follow company policy when an auditor attends site

• Answer telephone calls to site and re-direct them to the intended recipient

• Ensure that messages are taken and provided via email if recipient isn’t available

• Support the training team when new colleagues arrive for inductions by directing them to where they need to go

• Sign for parcels and post then distributing to relevant parties

• Check agency time sheets/hours for accuracy and anomalies and raise any concerns

• Order PPE for employees and issue to visitors if required

• Ensure that

• Ad-hoc administration duties to support the site as required

This list is not exhaustive, and the job holder may be required to undertake other duties commensurate with the position as required

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Qualifications and Skills:

• Excellent communication skills
• 1 year customer service experience
• Good written and spoken English
• Strong administration skills

Measure of Performance/Key Deliverables:

• Internal KPI’s
• Efficiency of workload
• Accuracy of work
• Attention to detail
• Internal relationships with team members