This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Position:
KPS Office are looking for a Sales and Customer Service Administrator to join their dynamic team.
We are a leading office supplies company based on the Medway City Estate which supply a large number of clients nationwide. We pride ourselves on delivering a great customer service to our customers and if successful you will be playing an important role within our team.
Job role will involve;
Sales related activities
o To handle inbound calls, enquiries and customer requests promptly and in a professional manner
o To process all orders by checking order history, pricing and ensure that correct margins are being applied
o To chase any back orders and inform customers on due dates and provide alternatives where necessary
o To provide proof of deliveries on customer request
o To process any returns or credits by consulting with the sales team and ensuring that credits are received from suppliers
o To raise purchase orders and while doing so assist in checking cost prices for items to contribute to margin management
o To check that purchase prices are correct against supplier acknowledgements to prevent invoice queries
o To book in purchase orders where required
o To confirm delivery notes, scan and file the ones that are delivered by our own fleet
o To raise and chase quotes as requested by customers
o Help with packing deliveries and raising courier labels where required
o To assist with promotions, mail outs and marketing activities when necessary
o To fully support the business development team in order to help them hit targets
o To support the business development team by raising quotes or arranging samples
Customer-service activities
o To call customers on regular basis to develop and maintain relationships and ensure satisfaction with delivery and general service
o To deliver commendable customer service at all times in a courteous and professional manner
o Dealing with customer queries
o To ensure that a clean and accurate customer database is updated maintained as per procedures
Other
o To ensure that company procedures and policies are being adhered to.
Person Specification
This role requires an individual who is happy to help where needed. You will be joining a busy team and each day can be different.
The ideal candidate will need to be have a good telephone manner, a knowledge of word, excel and outlook and be a keen learner.
An enthusiastic, can do attitude and ability to work as part of a team is a must as this role is fast paced and varied.
Previous customer service experience is preferred.
Job terms
The working hours are 8:30am - 5:30pm, with a 30 minute lunch break and two 15 minute breaks. On occasions you may be required to start slightly earlier or finish slightly later.
17k per annum with 24 days holiday + bank holidays and Christmas.
If you think you are the right person for this role please send your cv to ianh@kpsl.co.uk.
Advertiser: Direct Employer
Reference:
Posted on: 2020-09-21 06:19:32
Send me Alert for jobs in:
Sales - Administration - Customer Service - Strood, Kent
Email Address
KHR - Recruitment Specialists
£25000 - £27000 per annum + + Benefits
Sales Support Administrator - Immediate Start!
Recruitment Solutions South East Ltd
£24-26000 + benefits
Sales Advisor / Account Manager
Recruitment Solutions South East Ltd
£26,000 + bonus = £40k OTE y1. £50k y2.
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Position:
KPS Office are looking for a Sales and Customer Service Administrator to join their dynamic team.
We are a leading office supplies company based on the Medway City Estate which supply a large number of clients nationwide. We pride ourselves on delivering a great customer service to our customers and if successful you will be playing an important role within our team.
Job role will involve;
Sales related activities
o To handle inbound calls, enquiries and customer requests promptly and in a professional manner
o To process all orders by checking order history, pricing and ensure that correct margins are being applied
o To chase any back orders and inform customers on due dates and provide alternatives where necessary
o To provide proof of deliveries on customer request
o To process any returns or credits by consulting with the sales team and ensuring that credits are received from suppliers
o To raise purchase orders and while doing so assist in checking cost prices for items to contribute to margin management
o To check that purchase prices are correct against supplier acknowledgements to prevent invoice queries
o To book in purchase orders where required
o To confirm delivery notes, scan and file the ones that are delivered by our own fleet
o To raise and chase quotes as requested by customers
o Help with packing deliveries and raising courier labels where required
o To assist with promotions, mail outs and marketing activities when necessary
o To fully support the business development team in order to help them hit targets
o To support the business development team by raising quotes or arranging samples
Customer-service activities
o To call customers on regular basis to develop and maintain relationships and ensure satisfaction with delivery and general service
o To deliver commendable customer service at all times in a courteous and professional manner
o Dealing with customer queries
o To ensure that a clean and accurate customer database is updated maintained as per procedures
Other
o To ensure that company procedures and policies are being adhered to.
Person Specification
This role requires an individual who is happy to help where needed. You will be joining a busy team and each day can be different.
The ideal candidate will need to be have a good telephone manner, a knowledge of word, excel and outlook and be a keen learner.
An enthusiastic, can do attitude and ability to work as part of a team is a must as this role is fast paced and varied.
Previous customer service experience is preferred.
Job terms
The working hours are 8:30am - 5:30pm, with a 30 minute lunch break and two 15 minute breaks. On occasions you may be required to start slightly earlier or finish slightly later.
17k per annum with 24 days holiday + bank holidays and Christmas.
If you think you are the right person for this role please send your cv to ianh@kpsl.co.uk.
Advertiser: Direct Employer
Reference:
Posted on: 2020-09-21 06:19:32
I want to receive the latest job alerts for:
Sales and Administration and Customer Service jobs in Strood, Kent
KHR - Recruitment Specialists
£25000 - £27000 per annum + + Benefits
Sales Support Administrator - Immediate Start!
Recruitment Solutions South East Ltd
£24-26000 + benefits
Sales Advisor / Account Manager
Recruitment Solutions South East Ltd
£26,000 + bonus = £40k OTE y1. £50k y2.
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