A fabulous opportunity has arisen to join an established, successful and growing organisation in the Insurance Industry with a focus on training, development and progression.
Within this role, you will gain a range of transferable skills as well as receive opportunities for career progression.
Starting salary £19,000 +benefits
The role:
• Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for.
• In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.
• Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
• In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
• Support the Customer Relations Team with complaints and in particular those involving the FOS.
• Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable.
• Excellent spoken and written communication skills.
• Accurate with a high level of attention to detail.
• Tact and assertiveness when dealing with customers who may be distressed or angry.
• Ability to work well under pressure and meet deadlines.
• PC literate with good administrative skills.
• Ability to take on increased ownership and responsibility when necessary including for Large Loss cases.
• Ability and willingness to work away from base for extended periods.

You will need:
• Excellent organisational skills.
• Helpfulness and a passion for customer service.
• Driven and enthusiastic – meets or exceeds targets.
• Empathy and understanding.
• Confident and professional attitude.
• Excellent negotiator.
• Commercially aware.
• Active and energetic.
Takes ownership of problems and drives for effective solutions
Immediate interview, and flexible start date
Monday - Friday - normal office hours
9am -1pm every other sat, (reduced hours in lieu)
Apply today for immediate consideration. - Call Laura on 01732 746604 or apply today.


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