Established in 1952 and online since 1999, Childrensalon is a fast-growing, award-winning, forward-thinking retailer, specialising in dressing children beautifully.
Childrensalon believes there is beauty in diversity and difference, as resembled by our wonderful team. Our vision of being the most inclusive, diverse and humane company is very important to us as is our culture of fairness, openness and transparency. We are committed to the career progression and advancement of every team member as well as welcoming the best external talent in the industry. We offer a fun, challenging, collaborative, family-oriented work environment in our fast-paced and rapidly growing business and in turn will provide you with the opportunity to grow your career and make a difference.

We are looking for a Customer Service Assistant to help out in our busy office in Tunbridge Wells. The role is full time and requires working evening and weekend shifts. We provide the best customer service in the industry and every day we enjoy helping people all over the world place orders, track shipping, and return or exchange items by phone. You will also talk to our customers on email, live chat and social media. Our customers know they can always count on us for honest advice and help with choosing a special gift or even simple items for their children.

We are looking for people who:

- Enjoy helping people and have an understanding of different cultures
- Love a fast-paced environment and can work under pressure
- Have strong organizational skills and the ability to multi-task
- Serve as the first point of contact for customers on the phones
- Customer service experience needed
- Are PC proficient
- Have excellent spoken and written English
- Be fluent in an additional language, spoken and written
- Have a love for fashion
- Have an understanding of children
- Familiar with Social Media

This role is based at our Head Office in Tunbridge Wells, however, due to the current Coronavirus pandemic will require flexibility and some working from home. Childrensalon offers a highly competitive salary, company pension plan, health plan, fully subsidised gym membership, in-house yoga classes, company shuttle, generous holiday allowance and company discount.

If you are interested and think you’d thrive in this role please apply to careers@childrensalon.com with your CV and covering letter about why you would like to work for us. Previous applicants need not apply.