This is a new role and a wonderful opportunity to work for my client who have circa 25 staff members, who work from beautiful offices in Aylesford. Their staff turnover is low, as they have a collaborative and friendly working environment. You will be required to work at a safe distance in their office as there is plenty of room and risk free.
As a B2B Customer Service person, you will have customer service at the heart of your work. You will have excellent communication skills and will be interested in working for an organisation who invest in their employees and in their business, and realise that customer service is at the very heart of what they do, which is why they win awards.
They have the latest technology and continually win customer service awards for their level of service across the UK and Europe.
The Role: Taking incoming calls from clients wanting to place orders, building strong relationships, being proactive and using your initiative when having conversations with clients. Listening skills and rapport building skills are key. Ensuring that the clients are happy.
Providing excellent levels of customer service and advice to clients, helping to look after and manage some accounts which are not looked after by the external sales team. Working closely with the external sales team and providing support.
Taking a keen interest in keeping up to date with new products and services.
Previous experience of working in an office based role is advantageous
Excellent rapport building skills
Good at listening to clients needs
Excellent telephone manner
Happy to take a high volume of incoming calls
Proficient in Microsoft applications
Happy to take direction and also work using your initiative
Excellent verbal and written communication skills
This role will suit someone who is interested to grow their career with a forward forward thinking and techsavvy organisation.
Annual basic salary circa 20k plus generous Profit share bonus, and personal development plan.