Overview

The Practice Receptionist provides a full receptionist and associated administrative service to the Practice supporting the Primary Care provided to a patient list of c12,300.

The Practice Receptionist role is a varied, fast paced role requiring a professional, calm, methodical approach to the work in-hand.


Main Duties

• To answer the telephone and deal with patient queries and making appropriate appointments, within the parameters of the requirements of the surgery.
• To undertake face-to-face dealings with patients at the ‘front of house’ which will include queries, making appointments and assisting patients where appropriate.
• To be professional and courteous when meeting and greeting patients and dealing with their enquiries.
• To effectively take messages and action accordingly e.g. patient requests for telephone calls and visits, taking action where appropriate using the internal emailing system and any other systems which may be introduced to support the Practice.
• To effectively manage and maintain the appointments system(s) to include arranging future surgeries.
• To undertake the associated filing which should be cleared before the end of each session; withdrawing notes from the system as requested by Clinicians, Practice Manager or Registration Administrator.
• To ensure the tidiness of the Reception Workstation and Waiting Room.
• To provide a handover at the end of each session ensuring and recording unfinished/awaited information, details etc. are provided to staff taking over the next session.
• To assist as necessary with the Immunisation clinic, chaperoning and recording immunisations with Practice Nurse.
• To assist with Flu clinics: record and generate appropriate information and prescriptions during the flu clinic season (Autumn).
• To give out results to patients in conjunction with the practice guidance available.
• To undertake the electronic filing of scanned documents.
• To undertake the scanning of documents as and when required.
• To undertake and be responsible for the security of the building: – unlocking and locking the building at the beginning and end of each day when appropriate to hours worked.
• To accurately undertake payments: processing of fees received at the counter from patients using the till and appropriate technology provided.
• Registration: be able to process registrations in accordance with the Practice protocol for both full residents and temporary residents.
• To provide cover during sickness and holiday absences of members of the Reception team.
• To be professional at all times maintaining and promoting a confidential working environment that treats colleagues and patients with respect and honesty at all times.
• To adhere to the requirements of Data Protection under the General Practice Data Regulations (GDPR).
• To adhere to all staff policies including information governance; confidentiality and probity.
• To undertake any other duties that may be required from time-to-time.


Skills
• Ability to communicate clearly and calmly.
• Attention to detail.
• Excellent administrative skills with ability to prioritise and willingness to learn.
• Active team player.
• IT literate.
• Calm, methodical approach to work.

Additional Information
• To attend Protected Learning Time events and to undertake the required Statutory & Mandatory training as set out by the Clinical Commissioning Group.
• To be reliable and punctual.