We are looking for an ambitious and enthusiastic coordinator to join our friendly team in Upchurch, Sittingbourne to work as part of our fast-paced Service Department carry out varying roles and functions supporting the business in arranging and delivering the best level of service possible for our clients fire, life safety and property protection. The scope of responsibilities vary from engineering coordination, client liaison whilst ensuring smooth operations in line with our accreditation and client SLA's.
TechniFire Solutions Ltd work as a team and the post holder should therefore have a strong team ethic and have the ability to work autonomously under their own initiative.
Duties and responsibilities:
General administration duties as required
Dealing with and forwarding on queries/enquiries
Book and assign emergency and replacement works with clients ensuring correct procedures are adhered to for each site i.e. issuing risk assessments and method statements, arranging permits, contractor access forms and relevant documentation
Log, arrange and distribute emergency callouts
Log, arrange and distribute small works
Issue certification as required
Review completed works and action accordingly
Update internal systems and reports regularly
Produce and issue renewal quotations, chasing as required
Adding all new or renewal contracts received, issue welcome/renewal packs in line with service contract and add to the system
Verify and issue assets/ticksheets produce annual certificates and send to clients
Ensuring speedy processing and accuracy at all times
Effective working relationships are an essential part of daily working life. The focus in this role is both:-
Internal: Directors, Managers, Engineers, Colleagues within the Company in all departments.
External: Client liaison, Face to face and telephone communications with auditors, Clients, Suppliers and Sub-Contractors.
These are illustrative duties and the post holder will be expected to become involved in a range of work to enable the company to respond effectively to the requirements of our Clients.