Customer Service Representative

West Malling

£21,500

09:00am - 5.00pm / Mon-Fri

A fantastic opportunity to join a large, successful and well reputed business in West Malling has arisen.

You will be joining a diverse, fun and friendly team, where you will be responsible for providing exceptional customer service to a varied client base over the phone and by email. This role also involves administrative duties.

Duties include:

* To act as the first point of contact, providing first class customer service!
* To be professional and efficient in handling high volumes of phone calls, emails, social media and administration ensuring KPIs are met
* Identify / resolve customer issues in a timely manner
* Consultatively recommending appropriate products/services recognising opportunities to increase new business and upgrades
* Completing all associated administration
* Supporting other team members as and when required
* Accurately creating grammatically sound letter and email responses
* Developing excellent relationships with all stakeholders
* To maintain a good knowledge of systems, products and processes

The successful candidate will have:

* Experience within a Customer Service environment
* A strong Administrator with a high level of attention to detail
* Ideally some office experience
* Ideally experience from Financial Services
* Experience managing customer expectations and complaints
* Great interpersonal skills
* An excellent telephone manner
* A self-motivated and pro-active personality
* A good grasp of the English language, both written and verbal

You will be joining a company who genuinely invest in and value their workforce, offering opportunities for progression in the long term, as well as many generous benefits, team incentives and a fun, sociable working environment.

This really is a great opportunity!

If you feel you have the experience required, please apply online for immediate consideration!

This role is being managed by Nicole Hill, Recruitment Consultant for Pearson Whiffin Recruitment.