This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Caffyns Ashford Vauxhall are looking for an experienced Sales Administrator to join our busy team. You will be one of two full time Sales Administrators working with six Sales Executives. Caffyns PLC offer all of the normal benefits inculding 22 days holiday a year + bank holidays, a contributory private health care scheme and a contributory stakeholder pension scheme.
Benefits
Location: Ashford Vauxhall
Salary: Commensurate with skills and responsibilities
Department: Sales
Driver Licence Required: Yes
Working Hours: 8:00am to 5:00pm Monday to Friday
Description
MAIN PURPOSE OF JOB:
To provide administrative support to the Sales Manager and sales team, and to assist with the efficient running and profitability of the branch’s sales department.
To ensure accurate sales records are kept.
To provide information to Head Office and manufacturers within required timeframes.
To meet and greet customers in a pleasant and courteous manner.
1) MAIN WORKING RELATIONSHIPS:
1.1) Responsible to:
Sales Manager
1.3) Relationships with:
Head Office and Branch Staff
Other company managers and staff
Manufacturers’ representatives
Suppliers’ and other company representatives
Company Auditors
Customers
2) OBJECTIVES AND KEY TASKS:
2.1) Administration
To provide efficient administrative support to the Sales Manager and sales team.
To ensure taxing and invoicing of all vehicles in good time for delivery to customers.
To ensure the booking in of all stock, including demonstrators, for any necessary service work.
To ensure all paperwork, including the HPI checks etc, is retained, covering all aspects of the Company Policy on Due Diligence, Trading Standards procedures etc.
To ensure sales deal files are kept up to date.
To provide administration regarding vehicle transfers.
To input data for manufacturers information/ordering systems.
To input details of stock and sales on UCS system and to conform to standards set in the Sales Administrators’ Manual.
To order new vehicles from manufacturer as directed by Sales Manager/Franchise Manager.
To ensure paperwork required by Head Office and manufacturer is completed accurately and dealt with in a timely manner.
To ensure compliance with Trading Standards policies and procedures.
To ensure that, in accordance with the Road Fund Licence system, all vehicles are taxed and that reclaims are made.
To liaise with the Service Department regarding PDI for new vehicles.
To assist Sales Manager with prioritising and replying to sales-related correspondence.
To assist Sales Manager with Daily Check of internet stock.
To assist Sales Manager with the production of commission information for management approval.
To maintain the Sales filing system.
To support Sales Manager with preparation of sales department’s marketing plans.
To alert Sales Manager and/or Franchise Manager of any potential areas of concern regarding procedures.
To provide additional support/cover for the Branch Administrator as required.
2.2) Customer Satisfaction
To deal with all customer queries as efficiently as possible.
To greet customers in a pleasant and courteous manner in your role as a representative of the Company.
To receive customers with sales-related complaints in a pleasant and courteous manner and to immediately notify Sales Executive/Manager with whom they have the complaint so that they may discuss and attempt to resolve the issue.
Should the Sales Executive/Manager not be available to receive the customer complaint, then to discuss the matter with the customer and take detailed notes of the complaint which should then be passed to the colleague concerned as soon as possible.
3) COMMUNICATION:
To maintain good communications with all sales departments and staff.
Maintain close relationships with the manufacturers, suppliers, statutory representatives, and all other business related contacts.
To advise the Sales Manager and managers on all related matters of importance.
4) OTHER DUTIES:
This list of duties is not exhaustive and other tasks and responsibilities will be required of the post holder including any other duties commensurate with the post as requested by the Franchise Manager, Regional Director or Head Office staff.
5) CONFIDENTIALITY:
All information relating to customers and the business is to be treated confidentially in line with Company policy and procedures.
6) HEALTH AND SAFETY:
Caffyns has an obligation under the Health and Safety at work act 1974 to provide safe and healthy working conditions. All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.
All employees must read and adhere to the relevant sections of the Caffyns Health and Safety procedure.
7) TERMS AND CONDITIONS OF EMPLOYMENT:
Other terms and conditions are as reflected in the contract of employment, and company policies and procedures, as amended from time to time and as governed by statute.
(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved).
You are reminded that it is an essential part of your role to follow the FCA individual conduct rules at all times:
Act with integrity
Act with due care, skill and diligence
Be open and cooperative with regulators
Pay due regard to the interests of customers and treat them fairly
Observe proper standards at all times.
Sales Administrator
Date: 4th February 2020
Created By: Ken Ferguson
Caffyns plc
Person Specification
Ashford Vauxhall
Sales Administrator
QUALIFICATIONS
Essential
GCSE grade C or above in English and Maths or equivalent
Desirable
Previous Sales Administration experience
SKILLS REQUIRED
Essential
The ability to work efficiently with the public
Word processing/ spreadsheet skills
Basic computer skills
Able to work independently demonstrating initiative and pro-activity
Able to establish effective working relationships with varied personnel
Able to convey information clearly & succinctly whether verbally or in writing
Professional telephone manner
Ability to work under pressure and to deadlines, whilst maintaining accuracy and attention to detail
Able to work within a team
Able to manage time efficiently
Desirable
Knowledge of the motor industry
PERSONAL ATTRIBUTES
Essential
Have a smart appearance
Able to maintain confidentiality
Efficient and well organised
Flexible working attitude
Remain calm under pressure
Interested in the work of the organisation
Sales Administrator
Date: 4th February 2020
Created By: Ken Ferguson
Advertiser: Direct Employer
Reference: A21-127
Posted on: 2020-02-20 12:29:10
Send me Alert for jobs in:
Ashford, Kent
Email Address
KHR - Recruitment Specialists
£25000 - £25800 per annum + Fantastic Benefits
KHR - Recruitment Specialists
£25000 - £27000 per annum + + Benefits
Temp to Perm Office Administrator
Recruitment Solutions South East Ltd
£24-26000 + benefits
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Caffyns Ashford Vauxhall are looking for an experienced Sales Administrator to join our busy team. You will be one of two full time Sales Administrators working with six Sales Executives. Caffyns PLC offer all of the normal benefits inculding 22 days holiday a year + bank holidays, a contributory private health care scheme and a contributory stakeholder pension scheme.
Benefits
Location: Ashford Vauxhall
Salary: Commensurate with skills and responsibilities
Department: Sales
Driver Licence Required: Yes
Working Hours: 8:00am to 5:00pm Monday to Friday
Description
MAIN PURPOSE OF JOB:
To provide administrative support to the Sales Manager and sales team, and to assist with the efficient running and profitability of the branch’s sales department.
To ensure accurate sales records are kept.
To provide information to Head Office and manufacturers within required timeframes.
To meet and greet customers in a pleasant and courteous manner.
1) MAIN WORKING RELATIONSHIPS:
1.1) Responsible to:
Sales Manager
1.3) Relationships with:
Head Office and Branch Staff
Other company managers and staff
Manufacturers’ representatives
Suppliers’ and other company representatives
Company Auditors
Customers
2) OBJECTIVES AND KEY TASKS:
2.1) Administration
To provide efficient administrative support to the Sales Manager and sales team.
To ensure taxing and invoicing of all vehicles in good time for delivery to customers.
To ensure the booking in of all stock, including demonstrators, for any necessary service work.
To ensure all paperwork, including the HPI checks etc, is retained, covering all aspects of the Company Policy on Due Diligence, Trading Standards procedures etc.
To ensure sales deal files are kept up to date.
To provide administration regarding vehicle transfers.
To input data for manufacturers information/ordering systems.
To input details of stock and sales on UCS system and to conform to standards set in the Sales Administrators’ Manual.
To order new vehicles from manufacturer as directed by Sales Manager/Franchise Manager.
To ensure paperwork required by Head Office and manufacturer is completed accurately and dealt with in a timely manner.
To ensure compliance with Trading Standards policies and procedures.
To ensure that, in accordance with the Road Fund Licence system, all vehicles are taxed and that reclaims are made.
To liaise with the Service Department regarding PDI for new vehicles.
To assist Sales Manager with prioritising and replying to sales-related correspondence.
To assist Sales Manager with Daily Check of internet stock.
To assist Sales Manager with the production of commission information for management approval.
To maintain the Sales filing system.
To support Sales Manager with preparation of sales department’s marketing plans.
To alert Sales Manager and/or Franchise Manager of any potential areas of concern regarding procedures.
To provide additional support/cover for the Branch Administrator as required.
2.2) Customer Satisfaction
To deal with all customer queries as efficiently as possible.
To greet customers in a pleasant and courteous manner in your role as a representative of the Company.
To receive customers with sales-related complaints in a pleasant and courteous manner and to immediately notify Sales Executive/Manager with whom they have the complaint so that they may discuss and attempt to resolve the issue.
Should the Sales Executive/Manager not be available to receive the customer complaint, then to discuss the matter with the customer and take detailed notes of the complaint which should then be passed to the colleague concerned as soon as possible.
3) COMMUNICATION:
To maintain good communications with all sales departments and staff.
Maintain close relationships with the manufacturers, suppliers, statutory representatives, and all other business related contacts.
To advise the Sales Manager and managers on all related matters of importance.
4) OTHER DUTIES:
This list of duties is not exhaustive and other tasks and responsibilities will be required of the post holder including any other duties commensurate with the post as requested by the Franchise Manager, Regional Director or Head Office staff.
5) CONFIDENTIALITY:
All information relating to customers and the business is to be treated confidentially in line with Company policy and procedures.
6) HEALTH AND SAFETY:
Caffyns has an obligation under the Health and Safety at work act 1974 to provide safe and healthy working conditions. All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.
All employees must read and adhere to the relevant sections of the Caffyns Health and Safety procedure.
7) TERMS AND CONDITIONS OF EMPLOYMENT:
Other terms and conditions are as reflected in the contract of employment, and company policies and procedures, as amended from time to time and as governed by statute.
(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved).
You are reminded that it is an essential part of your role to follow the FCA individual conduct rules at all times:
Act with integrity
Act with due care, skill and diligence
Be open and cooperative with regulators
Pay due regard to the interests of customers and treat them fairly
Observe proper standards at all times.
Sales Administrator
Date: 4th February 2020
Created By: Ken Ferguson
Caffyns plc
Person Specification
Ashford Vauxhall
Sales Administrator
QUALIFICATIONS
Essential
GCSE grade C or above in English and Maths or equivalent
Desirable
Previous Sales Administration experience
SKILLS REQUIRED
Essential
The ability to work efficiently with the public
Word processing/ spreadsheet skills
Basic computer skills
Able to work independently demonstrating initiative and pro-activity
Able to establish effective working relationships with varied personnel
Able to convey information clearly & succinctly whether verbally or in writing
Professional telephone manner
Ability to work under pressure and to deadlines, whilst maintaining accuracy and attention to detail
Able to work within a team
Able to manage time efficiently
Desirable
Knowledge of the motor industry
PERSONAL ATTRIBUTES
Essential
Have a smart appearance
Able to maintain confidentiality
Efficient and well organised
Flexible working attitude
Remain calm under pressure
Interested in the work of the organisation
Sales Administrator
Date: 4th February 2020
Created By: Ken Ferguson
Advertiser: Direct Employer
Reference: A21-127
Posted on: 2020-02-20 12:29:10
I want to receive the latest job alerts for:
jobs in Ashford, Kent
KHR - Recruitment Specialists
£25000 - £25800 per annum + Fantastic Benefits
KHR - Recruitment Specialists
£25000 - £27000 per annum + + Benefits
Temp to Perm Office Administrator
Recruitment Solutions South East Ltd
£24-26000 + benefits