Telesales Executive- Ashford
Job Number: AR01613

The Role

To provide outbound call service to our existing clientele and new prospects in order to obtain renewal dates. To build a pipeline of new quotations for our sales team to quote. To update data records so we have an accurate database of client information. To also provide outbound call service to introduce our existing clientele to our financial services offering.

• To carry out outbound calling to our clients and prospects
• To obtain general insurance renewal dates
• To introduce our clients to our financial services offering
• To review the client’s data and update so we have accurate records
• To identify cross selling opportunities
• To have a general knowledge of the NFUM product offering
• To implement periodic marketing initiatives when required
• To develop and sustain effective working relationships with customers, members of agency and NFUM staff
• To comply with GDPR regulations
• To comply with all applicable sections of the NFUM General Insurance Compliance Manual, Claims
• Guide and local agency procedures
• To perform other duties requested by Agents or Line Manager

Hours
Monday – Friday 09.00 – 17.00
Occasional weekends to support agency events

Location

Office based:
Ashford, Ashford Cattle Market
Tenterden, High Street
(Other offices within the group as reasonably required)
Full training provided

Person Specification

Required
• Proven track record in telesales and cross-selling products
• Proven track record in delivering excellent customer service
• Ability to build relationships through effective written and verbal communication skills
• Excellent attention to detail and organisational skills
• Good IT skills especially Microsoft Office and to use NFUM systems
• Able to manage own workload and able to work effectively under pressure
• Willingness to learn new skills
• Hard working and great team player
• Be able to problem solve and use own initiative whilst demonstrating attributes of honesty, integrity, due care, skill and diligence
• Desire to be the best

Desirable
• Own transport & full UK driving licence
• Knowledge of NFU Mutual products
• Knowledge of insurance industry
• Knowledge of farming / estates
• Connection to farming / rural sector
• Experience of dealing with HNWI
• CII qualifications
• Experience with using Microsoft Dynamics CRM system

To Apply

Please contact Darren Smith on 01233 500822 or e-mail your CV via the apply online button.

Closing date Friday 21st of February 2020.