This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Customer Services - Banking £21,500 per annum
Our client a large corporate business is looking to recruit a new Customer Services Advisor for their team
About the job:
Acting as the first point of contact for the Banks customers, you will have the ability to handle and action customer's communications, queries and instructions received by telephone and in writing. You will actively promote the company's products and services to existing and prospective clients.
The ideal applicant will have demonstrable customer service experience with a good working knowledge of retail banking, be an excellent communicator, and have a high level of attention to detail and good working knowledge of Microsoft Office.
* To respond to enquiries from customers, in a professional, timely and efficient manner in accordance with departmental standards (SLA's) and KPI's.
* Update accounts, opening and closing and changing details
* To pro-actively promote products and services which can offer, in line with enquirers needs.
* To actively recognise and to progress/hand off sales opportunities to the relevant teams to increase business.
* To obtain a high level knowledge around the systems, processes and products within the department to the level of being a point of reference for queries, to being able to identity and/or resolve issues and problems.
* Develop excellent working relationships with both internal and external customers to extend own network.
About you:
ideally you should have previous banking or financial services industry experience
The ideal candidates will have a proven track record of delivering excellent customer service within a corporate team environment and of managing customer expectations and developing customer relationships. Naturally, you will have excellent verbal and written communication skills, be computer literate, an effective team player, able to prioritise work and be able to work under pressure to tight deadlines.
Hours Monday to Friday 9-5
Please note you will be asked to complete a credit check and DBS check
Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Advertiser: Agency
Reference: 961423
Posted on: 2020-01-17 09:56:41
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West Malling, Kent
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Up to £12.51 per hour + PLUS holiday accrual
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Customer Services - Banking £21,500 per annum
Our client a large corporate business is looking to recruit a new Customer Services Advisor for their team
About the job:
Acting as the first point of contact for the Banks customers, you will have the ability to handle and action customer's communications, queries and instructions received by telephone and in writing. You will actively promote the company's products and services to existing and prospective clients.
The ideal applicant will have demonstrable customer service experience with a good working knowledge of retail banking, be an excellent communicator, and have a high level of attention to detail and good working knowledge of Microsoft Office.
* To respond to enquiries from customers, in a professional, timely and efficient manner in accordance with departmental standards (SLA's) and KPI's.
* Update accounts, opening and closing and changing details
* To pro-actively promote products and services which can offer, in line with enquirers needs.
* To actively recognise and to progress/hand off sales opportunities to the relevant teams to increase business.
* To obtain a high level knowledge around the systems, processes and products within the department to the level of being a point of reference for queries, to being able to identity and/or resolve issues and problems.
* Develop excellent working relationships with both internal and external customers to extend own network.
About you:
ideally you should have previous banking or financial services industry experience
The ideal candidates will have a proven track record of delivering excellent customer service within a corporate team environment and of managing customer expectations and developing customer relationships. Naturally, you will have excellent verbal and written communication skills, be computer literate, an effective team player, able to prioritise work and be able to work under pressure to tight deadlines.
Hours Monday to Friday 9-5
Please note you will be asked to complete a credit check and DBS check
Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Advertiser: Agency
Reference: 961423
Posted on: 2020-01-17 09:56:41
I want to receive the latest job alerts for:
jobs in West Malling, Kent
Premier Work Support
Up to £12.51 per hour + PLUS holiday accrual