Account Manager / Senior Account Manager

At Fabrick the Account Managers / Senior Account Managers are responsible for the overall wellbeing of the client account. They should be the first port of call for clients and should be able to provide a high level of customer service. The role covers two key areas, PR management and client service.

Client service – roles and responsibilities

• Serve as the lead point of contact for all customer account management matters

• Build and maintain strong, long-lasting client relationships

• Working in conjunction with the Head of Strategy to set targets and KPIs which are aligned with the client’s business strategies

• Ensure brand consistency

• Stay up-to-date with product launches and provide support to clients

• Organise meetings with the client/marketing team to ensure all members are on board and deliver within deadlines

• Supervise and support junior account managers to ensure client satisfaction

• Work with the full Fabrick team to generate innovative ideas to support customers and boost strategies month-on-month

• Use client feedback to improve customer experience

• Report on campaign results on a regular basis (both internally as a matter of best practice but also externally to the client)

• Identify and approach potential clients, working with the MD and Head of Strategy in the process for new business

• Ensure the timely and successful delivery of our services and agreed projects/campaigns

• Clearly communicate the progress of monthly/quarterly campaigns to the client

• Develop new business with existing clients and/or identify areas of improvement to meet businesses goals and objectives

• Forecast and track key financials on the account such as hours and invoicing

PR – roles and responsibilities

• Support the copywriters in writing press releases, news stories, articles, case studies and product pieces

• Pitch press releases and feature ideas by phone or email to national, regional and trade journalists, across print, broadcast and online, to interest them in covering their clients’ stories

• Respond to queries and interest from journalists

• Grow your network of journalists and bloggers through networking events and opportunities such as LinkedIn

• Arrange interviews and editorial meetings with key journalists for clients’ spokespeople

• Monitor media coverage and report results to the wider team and clients

• Attend client events and industry conferences – supporting where necessary

• Brainstorm fresh ideas for PR campaigns

To apply for this position, please send your CV and covering letter, explaining why you would like to apply for this role and relevant experience, along with salary expectations via the apply online button:

Applications that do not include a covering letter/email will not be considered