Easybook Training are the UK’s leading Health & Safety booking agency for training courses. We partner with 100’s of training centres Nationwide and offer 1000’s of courses for our customers to choose from.
We are looking for an enthusiastic, committed and highly capable Bookings Coordinator to join our fast-paced team here in central Tunbridge Wells. The role will be office based from Monday-Friday 8.30am – 5.00pm.
The role will be to oversee the day to day running of our administration and act as a point of contact for all departments. The successful candidate will need to possess exceptional administrative, IT, organisational and planning skills with experience in handling a wide range of hands-on administrative support related tasks and able to work independently with little or no supervision. Qualifications in Business Administration or a relevant discipline would be an advantage.
Full training will be given on our bespoke CRM system.
Key duties and responsibilities will include:
Managing our central inbox where all communication is received for the business.
Oversee all incoming bookings and ensuring our customers are eligible for their selected method of payment whilst monitoring vendor responses are received with 48 hours.
Processing customer joining instructions which must be sent within tight deadlines.
Completing course updates on our live website. These are emailed to us from our training partners and require checks to be carried out. Attention to detail is vital with this part of the process as start dates, course times and venues may change.
Registering new training partners, ensuring all accreditations and insurance paperwork is correct. Once received and approved the training centre details and courses will need to be loaded onto our system.
On expiry of insurance and accreditation certificates we will require the successful candidate to contact existing training partners for updated and in-date copies.
Qualifications and Skills:
Experienced in customer service within an administrator/coordinator role
Experience working across multiple priorities whilst being able to maintain a high standard of attention to detail
Strong problem-solving skills
Excellent communication skills
Capability to work within a team, but having the confidence to make decisions
Able to work well under pressure
Professional telephone manner
Able to prioritise and manage own workload