We are looking for an ambitious individual to join our Collections & Recoveries team, as a Compliance/Quality Control Assistant, which is a key role mainly focused on internal and external quality control. This is a full-time opportunity working 9am to 5pm Monday to Friday, based in Maidstone, Kent.

The Role:
As a business assurance function the compliance team need to demonstrate that our employees and third-party vendors are working compliantly within the capacity of the various roles that are undertaken. Key responsibilities to include:
• complaints handling, including liaising with client and FOS, as well as root cause analysis and remediation
• Completing regular 3rd party audits, which may include travel to destinations in the UK
• case monitoring, including call listening and feedback
• assist Compliance Manager with developing an internal audit/review programme
• regularly liaising with client on ad hoc queries
• assisting the compliance manager with creating and delivering training content for the team
• assisting the compliance manager with projects assigned to our team by directors/ partners
• providing compliance and performance advice and feedback to the team,
• Interpreting and application of relevant regulatory documentation
• Apply the FCA principles, including conduct risk/ treating customers fairly
• Maintaining templates, logs, trackers and dashboards
• Engaging with the team to encourage a compliant/ best practice approach to all areas of work.
• Providing administrative cover elsewhere in the team as necessary when requested
• Complete other reasonable tasks as required

Are you the right person?
The ideal candidate will have administrative experience preferably within debt collection or have worked in the finance sector. You will be an ambitious individual who is ready for their next challenge. You will be committed to self-development as well as having an influence on the development of the wider team.

You will be organised and have good attention to detail and be able to demonstrate that you are pro-active. You will have the ability to work in a fast-paced client led environment, be open to change and enjoy new challenges.

You will have excellent interpersonal and communication skills and the ability to appropriately challenge decisions with a view to getting the best outcome.

The position would suit someone who is able to use their initiative, is highly organised, has the ability to adapt to regulatory changes, committed to meeting deadlines while remaining calm under pressure. Excellent all round communication skills, professional telephone manner and attention to detail is essential. You will have a flexible approach and the ability to work well within a team environment.

You will also need to be IT literate and be able to use a case management system.

What we can offer you:
In return you will be offered a competitive salary, 23 days holiday per year rising to 26 days after 3 years’ service, life assurance, group income protection and private medical insurance. Our employees also benefit from a discretionary bonus scheme.

If this sounds like you and you would like to be considered for the opportunity, please send your application by email (quoting your current or last salary) enclosing an up to date CV to humanresources@brachers.co.uk. The closing date for this role is Monday 6 January 2020.

Agencies will be asked to work with us on this role if required. Speculative candidates submitted through agencies that we have not instructed will not be considered to be presented by that agency.