Business Support Administrator
Maidstone
£20k to £24k DOE
VR/02711R

Our client is a successful and well established software house, who are now looking for an experienced and efficient administrator to fill a crucial role in providing administrative and systems support to the company, particularly the Sales and Education & Media teams, as well as being the first point of contact to their growing client base.

Responsibilities
First-line telephone reception duties
Dealing with and documenting all customer enquiries, updating the client requests from follow-up through to resolution
Processing customer sales orders in a prompt and accurate manner
Fulfilling software evaluation requests
Facilitating good communication and supporting colleagues from other departments with administrative tasks
Scheduling of the training diary, for both external and internal courses
Maintaining a high-level of accuracy of the training and client data on the CRM system as well as various spreadsheets, calendars and cloud based systems
Maintaining the e-learning system and ensuring individual client needs are met
Booking of training and meeting room facilities
Arranging the production of training manuals
Ordering office supplies and managing stock levels

Competencies
Excellent verbal and written communication skills
Good standard of numeracy
Demonstrate initiative and the ability to work independently
Strong organisational skills
Accuracy and attention to detail
Ability to manage and prioritise customer queries
The ability to multi-task and quickly switch from one task to an unrelated one
Collaborative approach to work with a "can do" attitude

Experience
A minimum of 2 years of experience in a similar role with excellent computer skills, including the use of Microsoft applications such as Word and Excel and a CRM system.
Experience of Sales and Purchase Ledger, although not essential, would be a distinct advantage.