Our client based near Sandwich are looking to recruit an IT Support Engineer (1st Line Support) to join their company at a very exciting time. The company are undertaking some new projects and expanding to new sites across the UK.

If you have some previous experience working within a busy IT Service Desk environment and have excellent communication skills then this is the role for you.

Responsibilities:

* Provide remote and onsite 1st/2nd technical support for hardware and software issues;
* Ensure all issues are logged into the Helpdesk System providing regular progress notes;
* Deliver exceptional customer service and demonstrate the ability to go above and beyond for our customers;
* Keep customers regularly updated with issue resolution progress.

Skills:

* Experience of working within a busy IT Service Desk environment;
* Management of MS Office Suite & O365 Portal;
* Experience of Windows Server Platforms;
* Able to demonstrate software break/fix for PCs, Laptops, troubleshooting Windows Operating Systems, MS Office suite and other mainstream software;
* Full UK Driving License (you will be expected to travel to customer sites).

Desirable Skills:

* Solid understanding of VoIP/PBX/SIP protocols ideally with Avaya Telecommunications experience;
* Networking experience ideally with Cisco, performing new installs, upgrades and troubleshooting;
* Experience of Security Firewalls, ASAs, VPNs & wireless protocols.

The successful candidate will be offered a competitive industry salary, 25 days holiday and an excellent working environment.



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