Third Party Claims Handler



Salary - £20,000 - £27,000 - Depending on experience

Hours - Mon - Fri 9am - 5pm

Location - Whitstable



Overview



The overall purpose of the role is to pro-actively handle a portfolio of third party motor claims by controlling claim cost.

Responsibilities

* Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
* Managing claims caseload in accordance with the company's claims philosophy, claims handling procedures and service levels.
* General administrative duties.
* Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
* Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation.
* Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
* Developing and maintaining effective relationships with colleagues and business partners.
* Pro-actively managing personal training and development requirements.
* Undertaking general claims tasks, as required.



The successful candidate will display the following skills and experience:



* Previous third party personal injury claim handling experience is required either for MOJ PI or Fast Track PI claims.
* Strong customer service and communication skills
* Ability to manage and prioritise own workloads
* Willingness to develop self and new skills
* Ability to work with flexibility in a proactive claims environment
* Good market knowledge
* Good commercial awareness