Operations Assistant (Insurance Admin & Customer Care - No Sales)

  • £17.5K + benefits + exceptonal working conditions!
  • Kings Hill, Tonbridge and Malling, Kent
  • Recruitment Solutions Folkestone Ltd

We are currently recruiting for an employer of choice located on prestigious Kings Hill, specialising in insurance, for an additional Customer service Operations Assistant, due to planned and continued growth.

The role of Customer Service Operations Assistant is an interesting combination of insurance related administration with a strong customer focus but NO SALES, NO TARGETS whatsoever, it’s all about delivering in terms of administration and high levels of customer care.

In order to meet the requirements of this interesting position, although there is no ideal candidate although any previous experience gained within an insurance setting in an administrative capacity could be helpful, but at the same time, although this could be ideal for someone dynamic, with good administrative capabilities, a great attention to detail, good A Level results, wishing to pursue a career along these lines where full training can be provided.


As a Customer Service Operations Assistant, you will be working within a friendly and professional Insurance Claims Team, set in a modern, spacious office setting (amazing working conditions) assisting in the provision of outstanding levels of customer service and completing high quality administration on behalf of their clients and policy holders.

In essence, you will handle INBOUND CALLS from customers and policy holders, wishing to register new claims on their helplines, updating the system with information, handling any basic enquiries, completing administrative tasks to a high standard, working within specific time frames, but ultimately you will excel in delivering outstanding levels of customer care (working to the principles of Treating Customers Fairly, or as you would wish to be treated) and generally assisting with the smooth transition of their claims journey.

The only outbound calling you will make, would be to update a client with their claim status, when required.

You will of course receive training and support in order to work in line with both industry and company quality standards.


36.25 hours per week, every week, Monday to Friday

The department is open between the hours of 8am and 6pm.

You will work on a rota basis between the hours of 8am and 6pm, working 7.25 hours per day.

For the right candidate, if you were not able to start until 9am, there is a possibility that this could be accommodated, providing you could work until 6pm, when rostered.

There is s requirement to work an occasional Saturday morning, ie. 9am – 1pm (approximately 1 in 3 flexible).

Salary£17.5K + amazing benefits too many to mention!


Good experience of handling incoming calls

Excellent administrative skills

Good IT skills

Excellent verbal and written communication skills

The ability to prioritise workloads and work to deadlines where required

Exceptional interpersonal skills

A high standard of personal motivation and initiative

Strong customer service capabilities including problem resolution skills

A high attention to detail

To apply please send an up to date CV

  • Advertiser: Agency
  • Reference: HM/OA/CC