Receptionist
  £18000.00 - £22000.00 per annum
  Royal Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Job title:

Receptionist

Salary: £18,000- £22,000

Hours: 5 shifts per week either 7am till 4pm or 12pm till 9am

Location: Tunbridge Wells

Job Purpose:



Playing a vital role in the everyday operation of the front of house department. You will be responsible for creating the first impression for all guests, for greeting them and making them feel welcome. This high-profile role requires excellent customer facing approach with exceptional levels of customer service skills. Your main focus will be to ensure customer satisfaction



Key Responsibilities:

* Manage all check ins/outs
* Converting telephone enquiries into firm bookings. Processing email, phone and internet bookings, taking and chasing payments.
* Directing conference and event delegates to meeting rooms within the Mansion House
* Answering guest queries be they by phone or email, in line with company policy.
* Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
* Actively making dinner reservations and assisting with activity bookings
* Complete daily reports/breakfast reports/occupancy reports
* To communicate with the Housekeeping department on a daily basis
* Being the first port of call for function and event enquiries. Giving the correct information and being able to conduct a show round with confidence.
* Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
* Achieve company sales and occupancy targets. Ensure all bookings are completed daily
* Manage daily room allocations and check unconfirmed bookings
* Co-ordinate and manage group bookings including, room listing and payments
* To take part in scheduled training and to proactively take part in relevant hotel meetings
* To have extensive knowledge of all conference & events facilities

Experience

* Relevant experience in a similar role
* Knowledge of computer applications is essential - Microsoft outlook/excel/office
* Close attention to detail with a structured approach to a task
* Extremely high attention to detail
* An ability to work under pressure and deal with change
* Be well spoken with excellent written and communication skills
* Be self-motivated, maintaining high levels of enthusiasm

What's on Offer:

* 22 days annual leave
* Free parking
* 5% pension contribution scheme
* Healthcare benefits
* Free gym on site
* Life assurance
* Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more


Advertiser: Agency

Reference: AS9106

Posted on: 2019-11-21 09:51:05

Send me Alert for jobs in: 

Royal Tunbridge Wells, Kent

Email Address

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Receptionist

  New Appointments Group

  £11.70 - £12.40 per hour

  Ashford, Kent

Receptionist

  New Appointments Group

  Up to £11.35 per hour

  Dymchurch, Shepway, Kent

Receptionist

  Wormald Accountants Limited

  Negotiable

  Maidstone, Kent

Receptionist

  Premier Work Support

  Up to £10.42 per hour + PLUS holiday accrual

  Gravesend, Kent

Receptionist Required

  High Street Doctors

  Salary will be discussed during the interview stage.

  Dover, Kent

Reception Officer

  Recruitment Solutions Folkestone Ltd

  £22,816.00 - £24,316.00 per annum, depending on experience and qualifications

  Ashford, Kent

Receptionist
  £18000.00 - £22000.00 per annum
  Royal Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Job title:

Receptionist

Salary: £18,000- £22,000

Hours: 5 shifts per week either 7am till 4pm or 12pm till 9am

Location: Tunbridge Wells

Job Purpose:



Playing a vital role in the everyday operation of the front of house department. You will be responsible for creating the first impression for all guests, for greeting them and making them feel welcome. This high-profile role requires excellent customer facing approach with exceptional levels of customer service skills. Your main focus will be to ensure customer satisfaction



Key Responsibilities:

* Manage all check ins/outs
* Converting telephone enquiries into firm bookings. Processing email, phone and internet bookings, taking and chasing payments.
* Directing conference and event delegates to meeting rooms within the Mansion House
* Answering guest queries be they by phone or email, in line with company policy.
* Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
* Actively making dinner reservations and assisting with activity bookings
* Complete daily reports/breakfast reports/occupancy reports
* To communicate with the Housekeeping department on a daily basis
* Being the first port of call for function and event enquiries. Giving the correct information and being able to conduct a show round with confidence.
* Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
* Achieve company sales and occupancy targets. Ensure all bookings are completed daily
* Manage daily room allocations and check unconfirmed bookings
* Co-ordinate and manage group bookings including, room listing and payments
* To take part in scheduled training and to proactively take part in relevant hotel meetings
* To have extensive knowledge of all conference & events facilities

Experience

* Relevant experience in a similar role
* Knowledge of computer applications is essential - Microsoft outlook/excel/office
* Close attention to detail with a structured approach to a task
* Extremely high attention to detail
* An ability to work under pressure and deal with change
* Be well spoken with excellent written and communication skills
* Be self-motivated, maintaining high levels of enthusiasm

What's on Offer:

* 22 days annual leave
* Free parking
* 5% pension contribution scheme
* Healthcare benefits
* Free gym on site
* Life assurance
* Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more


Advertiser: Agency

Reference: AS9106

Posted on: 2019-11-21 09:51:05

I want to receive the latest job alerts for:

jobs in Royal Tunbridge Wells, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Receptionist

  New Appointments Group

  £11.70 - £12.40 per hour

  Ashford, Kent

Receptionist

  New Appointments Group

  Up to £11.35 per hour

  Dymchurch, Shepway, Kent

Receptionist

  Wormald Accountants Limited

  Negotiable

  Maidstone, Kent

Receptionist

  Premier Work Support

  Up to £10.42 per hour + PLUS holiday accrual

  Gravesend, Kent

Receptionist Required

  High Street Doctors

  Salary will be discussed during the interview stage.

  Dover, Kent

Reception Officer

  Recruitment Solutions Folkestone Ltd

  £22,816.00 - £24,316.00 per annum, depending on experience and qualifications

  Ashford, Kent

Not logged in into Jobsinsussex.com?


Log in or register here.

   Log in with your Google account



Copyright © 1999 - 2024 JIK SOFTWARE LTD