Desktop Support Technician
Ashford
£21-23k
VR/02703J

Our client is a leading research company based in Ashford, Kent with offices also in Victoria, London and Sydney, Australia.
The role of Desktop Support Technician will involve supporting the existing infrastructure including desktop, storage, network, data and applications as well as some project-based work to help improve and enhance the IT environment. You will have a solid background working within a busy IT team; experience in effective and timely problem resolution, assisting with the implementation of technical solutions, supporting of desktops, operating systems and networks.

This role requires both an excellent telephone manner and face to face skills, as you will be providing support to internal staff and, from time to time, external clients.

Main Responsibilities of the Desktop Support Technician
• Providing end-user, desktop support
• Supporting and maintaining MS Server/Desktops
• Supporting and maintaining Office 365 Solutions
• Escalate IT issues within the team where necessary
• Setting up and configuring new laptops, desktops and mobile devices
• Installing authorised software to laptops and desktops
• Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems
• Incident management
• Provide exceptional Service support to the business
• Provide solution(s)/work around(s) to incidents and Problems
• Contribute to polices, processes and procedures
• Install, maintain and support new applications
• Work to SLA thresholds for incident(s), request(s) and problem(s)
• Establishing a good working relationship with the business and customers
• Keep up to date with advancements in technology
• Systems monitoring
• Supporting Users on both hardware and Software applications
• Performance monitoring
• Antivirus installation to desktops and laptops
• Reporting faults within the helpdesk system
• Patching of network and phones
• Diagnosing and resolving technical issues
• Providing support for mobile devices
• Providing support for printing
• Perform any other reasonable duties consistent with the role as required

Person Specification Key Qualities:
This role would suit someone who meets the following criteria:
• A strong desire and focus on continued improvements and personal development
• A desire to be part of an overall team and achieve team goals
• To continually strive to improve overall effectiveness
• Strong communicator
• Supportive and willingness to help others
• Excellent problem-solving skills
• Proven ability to work under pressure and with other people
• Strong time management and self-motivation skills
• A lateral thinker
• Keeping up to date with current industry trends, emerging technologies and best practices

Desirable Experience and Qualifications of the Desktop Support Technician:
• High standard of Incident and Problem management
• Previous experience using helpdesk applications
• Active Directory administration
• Exchange administration
• AV administration
• O365 administration
• Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting
• ITIL Certified
• Windows 7, 10 +Server
• MAC OS
• iOS/Android
Hours: 9am 5.30pm (with an hour for lunch), plus some out of hours support. Occasion travel to the London offices for the purpose of onsite support also required.
Apply for the role of Desktop Support Technician today!