IT Support
  £24000 - £26000 per annum
  Faversham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


1st and 2nd Line Support

Faversham

up to £26,000

Monday - Friday



Joining a well-known and respected company, this role within the IT Team would suit a candidate with previous experience in a similar role, supporting up to 500 on-site and remote employees



The role of 1st and 2nd Line IT Helpdesk Support Analyst includes:-

* Answering all incoming phone calls to the Helpdesk, providing 1st line support (approx 15 calls per day)
* Managing the email queue, logging to the ticketing system or dealing with the issue (approx 30 per day)
* Saving emails to the relevant folders
* Providing on-site 2nd line support as necessary
* Offering technical support and troubleshooting as appropriate, to non-IT personnel
* Following ITIL processes
* Setting up iPhone, new software, new user accounts etc



To be considered for the role, candidates should have:-

* Previous experience in an ITIL environment
* Previous experience of supporting multiple sites
* Experience of providing 1st and 2nd line support, and to be happy to continue this
* Technical understanding of Windows 7 and Windows 10, as well as MS Office. SAP would be an advantage



This role is varied within a small team, so requires a 'hands-on' approach and a 'can do' attitude. You will be customer-focused and friendly and able to communicate at all levels.

The role may also require you to travel to sites within London and the South East using a pool car, so a driving licence is essential.


Advertiser: Agency

Reference: 894846

Posted on: 2019-11-27 16:16:49

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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


1st and 2nd Line Support

Faversham

up to £26,000

Monday - Friday



Joining a well-known and respected company, this role within the IT Team would suit a candidate with previous experience in a similar role, supporting up to 500 on-site and remote employees



The role of 1st and 2nd Line IT Helpdesk Support Analyst includes:-

* Answering all incoming phone calls to the Helpdesk, providing 1st line support (approx 15 calls per day)
* Managing the email queue, logging to the ticketing system or dealing with the issue (approx 30 per day)
* Saving emails to the relevant folders
* Providing on-site 2nd line support as necessary
* Offering technical support and troubleshooting as appropriate, to non-IT personnel
* Following ITIL processes
* Setting up iPhone, new software, new user accounts etc



To be considered for the role, candidates should have:-

* Previous experience in an ITIL environment
* Previous experience of supporting multiple sites
* Experience of providing 1st and 2nd line support, and to be happy to continue this
* Technical understanding of Windows 7 and Windows 10, as well as MS Office. SAP would be an advantage



This role is varied within a small team, so requires a 'hands-on' approach and a 'can do' attitude. You will be customer-focused and friendly and able to communicate at all levels.

The role may also require you to travel to sites within London and the South East using a pool car, so a driving licence is essential.


Advertiser: Agency

Reference: 894846

Posted on: 2019-11-27 16:16:49

I want to receive the latest job alerts for:

jobs in Faversham, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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