Customer Advisor / Claims Assistant

  • Up to £16500 per annum
  • West Malling, Kent
  • Commercial Services Trading Ltd

Monday to Friday 9 - 5 pm

Parking on site and good benefits with career progression

Our client based in Kingshill are expanding their existing team on a permanent basis, and will look at recruiting someone with little experience but with loads of passion to grow their career.


* Uploading claims correspondence and claim forms received onto the claims system, responding to customer's written requests for claim forms or enquiries into the progress of their claims, and their general enquiries

* Chasing documentation from customers and third parties

* Keeping the customer informed of progress at all times both verbally and in writing via email, SMS or letter

* Taking inbound calls from customers, and third parties

* Assisting policyholder's with general queries over the telephone

* Taking new claim request calls and registering claims over the phone

* Taking inbound sales quote calls, (not selling!)

* Outbound calling for information to support claims, and returning policyholders calls where necessary

* Generally assisting with administration tasks to support the claims handlers

* Processing continuation claim assessments

* Identifying potentially fraudulent claims and following the agreed processes for referral


Skills required

* Excellent verbal and written communication skills

* Able to prioritise workloads and meet deadlines

* Organised and methodical

* High attention to detail

* Computer literate

* High standard of personal motivation and initiative

You need to be DBS and Credit checked for this role

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.

  • Advertiser: Agency
  • Reference: 955882