Disputes / Complaints Resolution Advisor
  Up to £23500 per annum
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Monday to Friday 9 - 5

Our client a large insurance company are looking for an experienced complaints/resolution Advisor to join them on a permanent basis

Your role will be to Thoroughly investigate all complaints in accordance with FCA regulation and company policy and procedures, ensuring a fair outcome in all cases which is clearly communicated to the customer. Driving improvements through effective root cause.

Responsibilities

* Resolving customer's queries within agreed authority, investigating the cause of any complaints, gathering information from relevant departments and clients and reviewing all relevant documentation
* Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly
* Summarising any additional actions required, advising customers when they can expect a final response, drafting and sending out correspondence
* Maintaining COMSYS and AS400 systems for full and accurate record keeping and to support Root Cause Analysis reporting
* Summarising and reporting FOS decisions received to assist with understanding and consistency going forward
* Identifying and escalating high profile complaints to management
* Undertake other duties over and above those listed in the job description, appropriate to the individual's skills and experience

Skills required:

* Excellent verbal and written communication skills
* Able to prioritise workloads and meet deadlines
* First class interpersonal skills, able to communicate with a wide range of people
* Courteous yet assertive
* Organised and methodical
* High attention to detail
* Computer literate
* Company and regulatory frameworks for handling customer complaints
* Ethical standards, including Treating Customers Fairly
* Understand the sale and servicing of regulated financial products
* Problem solving skills
* Analytical
* Able to see scenarios through the "customer's eyes"
* Track record of high performance standards
* ideally worked within insurance before but not essential

great company with a great ethical approach to their employees and customers!

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 958230

Posted on: 2019-11-08 18:45:16

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Disputes / Complaints Resolution Advisor
  Up to £23500 per annum
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Monday to Friday 9 - 5

Our client a large insurance company are looking for an experienced complaints/resolution Advisor to join them on a permanent basis

Your role will be to Thoroughly investigate all complaints in accordance with FCA regulation and company policy and procedures, ensuring a fair outcome in all cases which is clearly communicated to the customer. Driving improvements through effective root cause.

Responsibilities

* Resolving customer's queries within agreed authority, investigating the cause of any complaints, gathering information from relevant departments and clients and reviewing all relevant documentation
* Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly
* Summarising any additional actions required, advising customers when they can expect a final response, drafting and sending out correspondence
* Maintaining COMSYS and AS400 systems for full and accurate record keeping and to support Root Cause Analysis reporting
* Summarising and reporting FOS decisions received to assist with understanding and consistency going forward
* Identifying and escalating high profile complaints to management
* Undertake other duties over and above those listed in the job description, appropriate to the individual's skills and experience

Skills required:

* Excellent verbal and written communication skills
* Able to prioritise workloads and meet deadlines
* First class interpersonal skills, able to communicate with a wide range of people
* Courteous yet assertive
* Organised and methodical
* High attention to detail
* Computer literate
* Company and regulatory frameworks for handling customer complaints
* Ethical standards, including Treating Customers Fairly
* Understand the sale and servicing of regulated financial products
* Problem solving skills
* Analytical
* Able to see scenarios through the "customer's eyes"
* Track record of high performance standards
* ideally worked within insurance before but not essential

great company with a great ethical approach to their employees and customers!

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 958230

Posted on: 2019-11-08 18:45:16

I want to receive the latest job alerts for:

jobs in West Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

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  Premier Work Support

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  Hays Specialist Recruitment Ltd

  £35000.0 - £40000.0 per annum + £35.000 - £40.000

  Paddock Wood, Kent

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