Customer Service Advisors

Swale Heating are one of the biggest and most recognised heating specialists in Kent. We have been operating since 1972 - meeting the heating needs of the South East of England. We are trusted by our customers to keep them safe and warm, every day of the year.

We are currently looking to recruit for Customer Service Advisors to be based in in our Head Office in Sittingbourne, Kent.
This is a fantastic opportunity to work with the largest independently owned heating company in Kent. If you're looking to work for a positive and forward-thinking company, then this is the role for you!

Purpose of the role:

Our Customer Service Advisors are the first point of contact for every customer, offering help, support and guidance, being friendly, professional and empathetic using the tools and knowledge available to find the best possible solution to our customer’s query. You will receive full support, training and skills development to ensure that you can develop and grow with the company.

You will help create a winning team that is complimented on its high quality of work, customer service excellence and efficiency.

Skills & Experience:

• Experience in a customer service role (essential)
• Call handling experience (preferred)
• Excellent communication skills, active listening and transferring of information
• Good IT Skills including MS Word, Excel, Email, Internet
• Ability to learn inhouse IT database system

Key Tasks include but are not limited to:

• Offering professional empathetic service to every customer contact over multiple channels including phone, email, text, and live chat.
• Providing solutions to customer queries and where needed seek help from knowledge experts
• Prioritising the types of calls booked, taking into consideration the resident’s needs.
• Accurately updating all relevant systems to provide an accurate account of our customers’ journey.
• To assist with administration tasks a required.

Behavioural Competencies:

1. Communications
2. Customer focus
3. Contribute to team success
4. Quality Orientation
5. Managing work and time utilisation

Location & Travel:

This role is based in our Head Office in Sittingbourne


Hours of work:

This is a full-time position working 37.5 hour per week on a shift basis Monday to Friday

Shift times: 7am to 3:30pm, 8am to 4:30pm, 9am to 5:30pm, 11am to 8pm

Saturday and Sunday times as above – 1 Weekend in every 4/5 weeks with 2 days off during the week.

Benefits:

Pension, holiday pay, discounted gym, cinema and shopping vouchers, Employee Assistance Programme, discounted healthcare plan, career development and a great working environment.

If you are interested in the role then please apply. If you would like further information, contact the recruitment team on 01795 513999 or email CSOApplicants@swaleheating.com

Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.
Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

By applying for this position, you agree to our Terms and Conditions and Privacy Policy located on our website https://www.swaleheating.com/.