An exciting new role at Pettitts Travel, overseeing the day-to-day running of the department in both our Tunbridge Wells and Maidstone offices to drive sales and uphold excellent customer service across the team. In addition to managing a dynamic team of Sales and After Sales Consultants, a hands-on approach will be required as an active member of the Sales team, using specialist knowledge of tailor-made travel itineraries to sell and meet targets.

KEY ACCOUNTABILITIES

• Proactively manage, develop and support the Sales and After Sales teams. Fill responsibility for day to day team management
• Responsible for daily allocation of enquiries and pipeline monitoring
• Coordination and delivery of all training and be responsible for the knowledge and role growth of Sales and After Sales teams. Identify skills/knowledge gaps
• Measure and communicate individual sales performance and regularly review with Head of Department
• Motivate and encourage the team to perform consistently and reach targets set
• Streamline workflows across the Sales and Admin departments, working with our Technology department to ensure our systems drive sales and reduce duplication
• Proofread quotes, add value and uphold our brand guidelines
• Manage customer service queries, recognition and complaints proactively
• Carry out regular reporting and analysis of data to provide to Head of Department
• Manage and take part in an out of hours call rota (usually one week per month)
• Occasional weekend/evening work may be required on a fair rota basis

SKILLS AND EXPERIENCE

• Proven sales track record and commercially driven
• Expertise in tailor-made travel
• Strong destination knowledge, covering popular Pettitts locations
• Excellent organisational skills
• Performance and target driven
• Ability to problem solve and multi-task
• A minimum of 5 years’ experience in the travel industry
• High standard of spelling and grammar, confident in proofreading
• Experience managing a team of Sales and After Sales consultants
• GDS experience (preferred)


For more information, visit our Careers website: http://www.cttravelgroup.co.uk/careers/