Are you an experienced customer service agent? Are you looking for a new challenge?

Our client in North Kent is looking for a Sales and Customer Service Agent to join their team!

This is an exciting opportunity for a passionate, self motivated & proactive professional looking for a new challenge.

Duties include:

* Managing customer queries via phone, email and fax
* Accurate data input of orders on SAGE CRM system
* Effectively managing customer complaints ensuring all are resolved in the most timely, cost effective and appropriate manner
* Order placing and data input for the companies retailers
* Keeping good relations with internal teams (Sales, returns, marketing, operations & finance)
* Developing high levels of product knowledge so you can be efficient in answering questions
* Managing your own workload ensuring all administrative duties are organised and completed
* Processing of customer returns and credits adhering to the customers payment terms

The successful candidate will have/be;

* An ability to focus on solutions rather than problems
* Self motivated & adaptable in learning new skills
* Strong MS Office skills
* Excellent verbal and written communication skills
* A genuine passion for customer service
* An enthusiastic, positive & proactive individual who can work well under pressure
* An ability to understand technical drawings and instructions will be of benefit

If you enjoy a busy customer service environment & meet the above criteria, please apply online for immediate consideration.

This role is being handled by Nicole Hill, Business Support Consultant for Pearson Whiffin Recruitment