A fantastic opportunity has arisen for part-time Group Contract Management Coordinator to join an employer of choice in their vibrant offices based in Dartford, on a permanent basis 3 days per week.
Working within the Business Support department you will be responsible for:
Consistently providing high levels of customer service and technical support to a range of customers via fax, email and telephone from the placement of the order though to after sales support.
Process order enquiries across all group brands.
Managing customer expectations and building relationships with key merchants and distributors.
Maintenance of the forecast tracker.
Diary task management using CRM and SAGE systems.
Work closely with the planning team to effectively manage stock availability.
Build effective long term relationships with our customers by demonstrating empathy, understanding, expertise and commitment.
Proactively, creatively and effectively manage customer complaints ensuring they are resolved in the timeliest, cost effective and appropriate manner.
Ensure timely processing of returns and credits so that customer accounts are kept within payment terms.
The successful candidate will have previous background experience in the following:
Exceptional levels of customer service and demonstrable experience in going the extra mile.
Excellent verbal and written communication skills.
The ability to work well under pressure and be able to manage own work load and priorities.
Previous experience within a customer service environment.
The ability to focus on solutions rather than problems.
Previous customer service experience within contracts/bidding/tenders environment would be advantageous.
Knowledge of working with residential developers, wholesaling or hotels and experience of communicating with external stakeholders such as architects/designers/contractors and the client within a contracts environment would be highly desirable.
Office hours are Wednesday to Friday, 8:30am to 5:30pm.
If you believe you have the skills and experience for this position, please apply today.