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General Support Manager

  • Up to £15.53 per hour
  • Gillingham, Kent
  • Hays Specialist Recruitment Ltd
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General Support Manager, 37 Hours, Mon-Fri, Temporary, Gillingham

Temporary General Support Manager

Gillingham

Monday-Friday (08:45 - 17:15)

37 hours

Purpose of job - To manage and deliver support services through out Medway and Kent.

Responsibilities

* Line manage a team of case managers and other staff delivering front line services supporting vulnerable clients. Ensuring that they receive line management, coaching and development.

* Provide support and customer care to a range of vulnerable clients, supporting them to meet basic needs and/or avoid a crisis situation.

* Work with the Team Co-ordinator to ensure that team performance is given appropriate priority and that systems in place support case managers to deliver performance information.

* Work with the Crisis Prevention Manager to design and then deliver the work plans for the Crisis Prevention team.

* Ensure the requirements or funders and commissioners are met including requesting referrals and allocating service users to Case Managers as appropriate.

* Work with partners agencies to ensure collaboration where appropriate to ensure value for money and ensure that appropriate referrals are forthcoming.

* Represent the team and Directorate at local forums.

* Work with the Insight Co-ordinator to ensure that the service user involvement is delivered and has a real impact on the design and deliver of services and outcomes are appropriately recorded.

* Share skills and experience of the team with others within the Community Directorate.

* Have a focus on learning by keeping up to date with developments in the sector and changes in best practice.

* Any other reasonable tasks appropriate to the role identified by the Crisis Prevention Manager.

Experience, knowledge and skills

* Excellent verbal and written communication skills are essential

* An ability to liaise with colleagues and external stakeholders as well as the ability to work using your own initiative and work as part of a team.

* Good organisational skills

* A working knowledge of Microsoft Office packages.

* A flexible and adaptable approach with an optimistic and friendly attitude.

* Experience of managing a diverse team to meet targets.

* Experience of delivering or community support services.

* Experience of interagency working

* Experience of line managing a broad team of frontline staff.

* Track record of supporting the design of work plans and ensuring their delivery.

* Experience of building effective relationships with external partners and acting as an ambassador for the organisation.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

  • Advertiser: Agency
  • Posted on: 22/10/2019 15:34
  • Reference: 3702087