General Support Manager

General Support Manager, 37 Hours, Mon-Fri, Temporary, Gillingham

Temporary General Support Manager

Gillingham

Monday-Friday (08:45 - 17:15)

37 hours

Purpose of job - To manage and deliver support services through out Medway and Kent.

Responsibilities

* Line manage a team of case managers and other staff delivering front line services supporting vulnerable clients. Ensuring that they receive line management, coaching and development.

* Provide support and customer care to a range of vulnerable clients, supporting them to meet basic needs and/or avoid a crisis situation.

* Work with the Team Co-ordinator to ensure that team performance is given appropriate priority and that systems in place support case managers to deliver performance information.

* Work with the Crisis Prevention Manager to design and then deliver the work plans for the Crisis Prevention team.

* Ensure the requirements or funders and commissioners are met including requesting referrals and allocating service users to Case Managers as appropriate.

* Work with partners agencies to ensure collaboration where appropriate to ensure value for money and ensure that appropriate referrals are forthcoming.

* Represent the team and Directorate at local forums.

* Work with the Insight Co-ordinator to ensure that the service user involvement is delivered and has a real impact on the design and deliver of services and outcomes are appropriately recorded.

* Share skills and experience of the team with others within the Community Directorate.

* Have a focus on learning by keeping up to date with developments in the sector and changes in best practice.

* Any other reasonable tasks appropriate to the role identified by the Crisis Prevention Manager.

Experience, knowledge and skills

* Excellent verbal and written communication skills are essential

* An ability to liaise with colleagues and external stakeholders as well as the ability to work using your own initiative and work as part of a team.

* Good organisational skills

* A working knowledge of Microsoft Office packages.

* A flexible and adaptable approach with an optimistic and friendly attitude.

* Experience of managing a diverse team to meet targets.

* Experience of delivering or community support services.

* Experience of interagency working

* Experience of line managing a broad team of frontline staff.

* Track record of supporting the design of work plans and ensuring their delivery.

* Experience of building effective relationships with external partners and acting as an ambassador for the organisation.

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