An exciting new opportunity for our busy client in North Kent has a new opening for a Customer Service Executive to join their team.

This is a great opportunity for a self motivated individual looking for a new challenge within a hardworking team of enthusiastic professionals, who offer a caring, supportive and inclusive environment.

Duties include:

* Providing a high level of customer service and technical support consistently
* Managing customer queries via phone, email and fax
* Keeping good relations with internal teams (Sales, returns, marketing, operations & finance)
* Accurate data input of orders on SAGE CRM system
* Developing high levels of product knowledge so you can be efficient in answering questions
* Managing your own workload ensuring all administrative duties are organised and completed
* Effectively managing customer complaints ensuring all are resolved in the most timely, cost effective and appropriate manner
* Processing of customer returns and credits adhering to the customers payment terms
* Order placing and data input for the companies retailers

The successful candidate will have/be;

* A genuine passion for customer service
* An ability to focus on solutions rather than problems
* Self motivated & adaptable in learning new skills
* Strong MS Office skills
* Excellent verbal and written communication skills
* An enthusiastic, positive & proactive individual who can work well under pressure
* An ability to understand technical drawings and instructions will be of benefit

In taking on this exciting new Customer Service role within a company that has exceptionally strong values you will be the first point of contact for customers with all different queries, so it is important you are passionate about going the extra mile to deliver the best service possible.

If you feel you have a can do attitude & meet the above criteria, please apply online for immediate consideration.

This role is being handled by Nicole Hill, Business Support Consultant for Pearson Whiffin Recruitment