Telephone Adviser

  • Starting salary: £20,000 per annum
  • Dover, Kent
  • Migrant Help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.

We are currently recruiting for a number of Telephone Advisers (Tier 1) on both permanent and six-month fixed-term contracts within our Dover head office.

The Role:

The scope of the role is to provide advice, guidance and support to those seeking asylum in the UK via the telephone helpline service. The successful candidate will need to meet internal standards on performance and call handling as set by the Head of Advice Centre. The post holder will contribute to the overall success of the organisation in accordance with Migrant Help's aims and objectives.

The Requirements:

The post holder will work as part of the Eligibility, Advice and Guidance Line (EAGL) Team to ensure compliance with all applicable regulatory requirements, policies and procedures to provide the correct advice and guidance to all who contact the centre. They will handle calls effectively and work in a timely manner to ensure that the centre operates efficiently to meet the needs of the contract. The successful candidate will ensure that a professional and courteous service is provided to all clients, both internal and external.

The Tier 1 EAGL Adviser post requires an enhanced DBS check and a Counter Terrorism check.

Please apply via our website and submit:

1. a relevant CV,

2. a detailed personal statement showing how you meet the specific requirements, skills and experience as outlined in the job description with special attention to the added value you could bring.

Applicants that fail to provide both documents will not be considered for the post.

As part of your role, it is important you operate within Migrant Help’s values:

Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer.

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