Do you want to work for a well-established business? Do you have an excellent telephone etiquette? Are you committed to giving excellent customer service?
Our client, based in the heart of Bromley are looking for a reliable, driven and confident Account Manager to be responsible for and to manage their own portfolio of clients. They need someone to communicate between suppliers and customers in a professional way ensuring excellent customer service and the smooth running of any service level agreements.
Job Title: Account Manager
Salary: Up to £25,000 per annum
* Management of own portfolio on a day-to-day basis, dealing with all customer and supplier queries
* Liaising with customers and suppliers in a professional way to ensure the smooth running of the business and resolution of any queries
* Ability to plan own workload to accommodate this
* Manage workload using Microsoft Outlook tasks and ensuring that emails are processed efficiently and effectively
* Validate utility invoices daily, in accordance with procedures and customer Service Level Agreements
* Creating payment spreadsheets as per customer specifications
* Management of Billing Query Actions
* Update SLA scheduled tasks spreadsheet with any new tasks arranged
* Run ad-hoc reports requested by the customer
* New client liaison: establishing a successful relationship with new customers from the outset
* Preparation for and attending customer meetings as required and the production of meeting minutes and their circulation to all relevant parties and ensuring action points are followed up
* Participate in the training of new recruits and existing members of staff on individual tasks
* Production of tender information as requested from the procurement department
* Ensure all information is logged and kept up to date at all times
* To ensure that desk area is kept tidy and in line with the Bureau Desk Layout procedure
* Answering incoming calls and ensuring they are directed to the correct person, or taking a meaningful message if they are not available
* Excellent customer service skills
* Strong telephone etiquette
* Experience of validating data
* Strong Microsoft Excel skills
* High level of accuracy and a good eye for detail
* You must have strong communication skills
* You must have strong numeracy and computer skills
Interested in this role? Apply online or get in touch with Alex from our Dartford Perms Division.
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Swanstaff Recruitment is an equal employment company.