Service Desk Analyst / 1st Line Support
  £24000 - £26000 per annum
  Kings Hill, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Service Desk Analyst / 1st Line Support
Up to £26,000
Monday to Friday 35 hour week between 8am and 6pm
32 days annual leave (including bank holidays) plus 1 additional carrot day if no sickness in a year

This Service Desk Analyst / 1st Line Support role would suit someone who has previous experience within a helpdesk / 1st line or 2nd line support role. You will have excellent analytical and prioritisation skills and be confident and able to communicate effectively at all levels within the business when providing the technical support they require.

This role has become available due to an internal move within the team so my client would ideally like to move quickly on this role. The successful candidate will have a pro-active way of working and will be looking for a new role that they can really sink their teeth into and make their own.

Duties for this Service Desk Analyst / 1st Line Support role will include but not be limited to:

* Providing 1st line support via telephone, ITSM tools, email and walk-ins for all IT, network and phone incidents and requests
* Logging and performing analysis of all incidents,
* Managing the starters/leavers IT access
* Escalating tickets to 2nd line and 3rd line support teams where needed
* Providing meeting room support for Webinar's and Video conference queries
* Attending weekly Change Management meetings
* Managing 3rd party supplier relationships

Additional benefits include a generous pension scheme (up to 11% employer contribution), enhanced maternity and paternity and health cash plan scheme.

Interviews are due to take place Thursday 19th and Friday 20th. All applications considered, apply or call Sian on 01732 671 121 option 2

Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position.


Advertiser: Agency

Reference: 894771

Posted on: 2019-09-13 10:49:26

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Service Desk Analyst / 1st Line Support
  £24000 - £26000 per annum
  Kings Hill, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Service Desk Analyst / 1st Line Support
Up to £26,000
Monday to Friday 35 hour week between 8am and 6pm
32 days annual leave (including bank holidays) plus 1 additional carrot day if no sickness in a year

This Service Desk Analyst / 1st Line Support role would suit someone who has previous experience within a helpdesk / 1st line or 2nd line support role. You will have excellent analytical and prioritisation skills and be confident and able to communicate effectively at all levels within the business when providing the technical support they require.

This role has become available due to an internal move within the team so my client would ideally like to move quickly on this role. The successful candidate will have a pro-active way of working and will be looking for a new role that they can really sink their teeth into and make their own.

Duties for this Service Desk Analyst / 1st Line Support role will include but not be limited to:

* Providing 1st line support via telephone, ITSM tools, email and walk-ins for all IT, network and phone incidents and requests
* Logging and performing analysis of all incidents,
* Managing the starters/leavers IT access
* Escalating tickets to 2nd line and 3rd line support teams where needed
* Providing meeting room support for Webinar's and Video conference queries
* Attending weekly Change Management meetings
* Managing 3rd party supplier relationships

Additional benefits include a generous pension scheme (up to 11% employer contribution), enhanced maternity and paternity and health cash plan scheme.

Interviews are due to take place Thursday 19th and Friday 20th. All applications considered, apply or call Sian on 01732 671 121 option 2

Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position.


Advertiser: Agency

Reference: 894771

Posted on: 2019-09-13 10:49:26

I want to receive the latest job alerts for:

jobs in Kings Hill, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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