Customer Demand Coordinator

  • £19,000
  • Allington, Maidstone, Kent
  • The Best Connection Group Limited

The Best Connection Employment Group are currently recruiting for several Customer Demand Coordinators in the Allington, Maidstone area. This is a very exciting opportunity for successful candidates to open up a new division within such a prestigious company.

KEY RESULT AREAS:

• Utilise in house tools to identify excess or unplanned customer demand

• Manage customer demand by its cancellation or reduction via functionality in WMS

• Collation or maintenance of data base, spread sheet or other in house data records

• Communicate cancellations and reductions of demand to respective customer; ensuring information is disseminated swiftly and

accurately

• Liaise with Stock Inventory colleagues to obtain advice of stock availability

• Liaise with Customer Service colleagues and Service Managers

• Escalation of system, data or stock issues to line manager

• Support the business’ national target for continued improvement of customer satisfaction scores

• Proactive and swift management and prioritisation of workload

• Maintaining an understanding of and responsibility for the health, safety and security of self, others and business property

• Ensure own actions support equality, diversity and rights

• To conduct as required, other duties or instruction within scope of the post and appropriate to the grading

Skill, knowledge and experience:

• IT literacy

• Work on own initiative

• Problem solving and resourcefulness

• Excellent written and verbal communication

• Planning, prioritisation and management of workload

• Confidence in liaison with all stakeholders

• Confident, helpful and ‘can-do’ attitude

You will be required to work 09:00 - 17:00 from Monday to Friday.

In return you will receive a salary of £19,000 pro-rata.

To apply or to request more details, please give Ollie a call on 01622 664 999.

  • Advertiser: Agency
  • Reference: MAUNI01