Customer Service Representative

£17,500

Monday - Friday, 9am to 5pm

Whitstable



The Company



My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are in The Times Top 100 Companies to work for. They are now looking to recruit a Customer Service Representative to join their dynamic and forward-thinking team.



Responsibilities:

* Effectively handle all calls (inbound and outbound), to maximise targets through the provision of effective and efficient communication and negotiation skills
* To provide effective customer service by handling calls and facilitating Broker enquiries
* Understand and be able to explain policy cover
* Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image
* Adhere to quality and accuracy standards
* Contribute to the achievement of team and operational targets
* Operate within own area of accountability, proactively escalating issues and seeking guidance
* Understand business issues and recommend solutions to improve
* Commit to own personal development
* Provide support and guidance to others as required.



Essential Skills:

* Strong team player
* Results orientated
* Good communication skills at all levels
* Ability to remain motivated in a changing working environment
* Works on own initiative.



Desirable Skills:

* Experience of working in a customer service environment
* Basic knowledge of insurance products and principles.



What's on offer?



The company offers a brilliant benefits package as well as:

* 22 days holiday
* Retail discounts (eg. supermarkets and cinema tickets)
* Healthcare cash plan (including children)
* 5% pension contribution scheme
* Life assurance
* Any many more perks!