Working as part of the UK IT Service Desk team to provide a high level of support and service to internal clients and stakeholders including visitors from international sites. Responding to incidents, requests and project work arising on behalf of the Company's supported computer applications and platforms.

Role Specification

Troubleshoot and provide first level support service desk handling calls spanning a wide range of applications, systems and hardware.

Create detailed service desk calls in USD tool, monitor, chase resolver groups and keep internal clients informed of progress through the life-cycle of the call, from inception through to resolution.

Build/rebuild workstations to specifications including hardware/operating system roll-outs.

Asset Management, including the deployment and collection of IT equipment across different sites to include the accurate updating of inventories.

Provide basic user training for new equipment, assist users with location moves around the site.

This role also involves a significant amount of project work, covering the day to day Service Desk activities including; managing the on-site backups, dealing with contractors, managing the Service Desk email inbox and USD Solve queue.

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Required Qualifications

Previous experience of working with a Service Desk tool, preferably USD, possess an excellent understanding of Window O/S, particularly XP although Windows 7 would be advantageous. Experience of Microsoft Office and G-Suite: Chrome, Gmail Drive etc.

It is essential that you have superb communication skills both verbal and written , including the ability to converse with people at varying levels and possess a customer service orientated background together with proficient problem analysing and solving skills.

Working Monday to Friday, 8 hours a day. Please note this role is an on-going contract so you will need to be happy working as a self-employed contractor via a Limited Company.