Our client based in Ashford is looking for a Workshop Supervisor for their busy workshop.

Salary: £30,000 to £34,000


Brief overview of duties and responsibilities:

 To be the first point of contact for workshop personnel, Workshop Controller and Customer Service Team
 To ensure service and repairs are carried out to the highest quality standards, achieving total customer satisfaction
 To ensure efficient workshop use of materials, equipment and labour resources
 To accurately and skilfully undertake the MOT, repair and servicing of motor vehicles, whilst detecting and diagnosing any additional faults for further repair, ensuring all work is completed safely and to the customer’s satisfaction
 To oversee the general administration of the MOT bay operations
 To actively retain all available business by consulting and co-operating with the Customer Service Team and Line Manager
 To work effectively with the Customer Service Team, Workshop and MOT Teams to ensure industry-leading standards of customer care and satisfaction at all times
 To actively commit to carrying on your own personal development


Skills Required:

 NVQ level 3 or equivalent standard
 Extensive experience in a motor vehicle workshop
 Hold clean full UK drivers license
 Strong communication skills and an ability to liaise with people on all levels
 Excellent problem-solving skills with great attention to detail and a persistence to reaching a resolution
 Ability to use own initiative and judgement in the time allowed with minimal supervision
 Highly organised and capable of multi-tasking to meet deadlines
 "Customer care" mentality to help promote the professionalism of the Customer Service Team
 Ability to build effective work teams
 Certain amount of flexibility e.g. a willingness to work overtime when required
 Ability to learn new software efficiently and effectively

To apply, please send your CV to Luke.Kennett@t1group.co.uk