This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
A great opportunity with a key employer located on Kings Hill, specialising in insurance.
The position of Dispute Resolution Officer is placed within the Customer Care Team.
The company:
If you want to join a forward thinking organisation that places customer care at the focus of everything they do, then this is the company for you!
The company offers an exceptionally supportive, fun environment in which to work, with amazing working conditions, promoting from within, wherever possible.
No targets, no hard core sales, just ensuring the customer experience is a memorable one and for all the right reasons!
What is the principal purpose of the role?
The role includes a thorough investigation of all complaints in accordance with FCA (Financial Conduct Authority) regulation, combined with company and policy procedures, ensuring a fair outcome in all cases, which is clearly communicated to the customer.
Main focus of the position:
The role will include, but is not limited to:
Acknowledging complaints promptly and responding to them within set time limits etc.
Summarising any additional actions required, advising customers when they can expect a final response drafting and sending out correspondence etc.
Maintaining systems for full and accurate record keeping .
Summarising and reporting FOS (Financial Ombudsmen Service) decisions to assist with understanding and consistency going forward.
Resolving customers’ queries, investigating the cause of any complaints, gathering information from relevant departments and clients, then reviewing all relevant documentation.
Identifying and escalating any high profile complaints to management.
What educational qualifications & personal skills are we seeking?
Ideally 5 A – C GCSE’s as a minimum.
Previous experience within insurance Claims.
Exceptional verbal and written communication skills.
The ability to work to struct guidelines and within specific timeframes.
Outstanding interpersonal skills and able to communicate professionally, with a wide range of people.
Courteous yet assertive, organised and methodical, together with a high attention to detail.
Complaint handling.
The ability to see scenarios through the “customer’s eyes”.
Working to ethical standards.
Working to the principals of Treating Customers Fairly.
Salary c£23K - £25K depending on experience together with very attractive benefits
Hours of work: Monday to Friday
37 hours per week
If you would like to be considered for the above and have the desired experience, then please email your up to date CV as soon as possible.
Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on our website
Advertiser: Agency
Reference: HMT/DRO.KH
Posted on: 2019-07-14 13:01:53
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Kings Hill, Tonbridge and Malling, Kent
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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
A great opportunity with a key employer located on Kings Hill, specialising in insurance.
The position of Dispute Resolution Officer is placed within the Customer Care Team.
The company:
If you want to join a forward thinking organisation that places customer care at the focus of everything they do, then this is the company for you!
The company offers an exceptionally supportive, fun environment in which to work, with amazing working conditions, promoting from within, wherever possible.
No targets, no hard core sales, just ensuring the customer experience is a memorable one and for all the right reasons!
What is the principal purpose of the role?
The role includes a thorough investigation of all complaints in accordance with FCA (Financial Conduct Authority) regulation, combined with company and policy procedures, ensuring a fair outcome in all cases, which is clearly communicated to the customer.
Main focus of the position:
The role will include, but is not limited to:
Acknowledging complaints promptly and responding to them within set time limits etc.
Summarising any additional actions required, advising customers when they can expect a final response drafting and sending out correspondence etc.
Maintaining systems for full and accurate record keeping .
Summarising and reporting FOS (Financial Ombudsmen Service) decisions to assist with understanding and consistency going forward.
Resolving customers’ queries, investigating the cause of any complaints, gathering information from relevant departments and clients, then reviewing all relevant documentation.
Identifying and escalating any high profile complaints to management.
What educational qualifications & personal skills are we seeking?
Ideally 5 A – C GCSE’s as a minimum.
Previous experience within insurance Claims.
Exceptional verbal and written communication skills.
The ability to work to struct guidelines and within specific timeframes.
Outstanding interpersonal skills and able to communicate professionally, with a wide range of people.
Courteous yet assertive, organised and methodical, together with a high attention to detail.
Complaint handling.
The ability to see scenarios through the “customer’s eyes”.
Working to ethical standards.
Working to the principals of Treating Customers Fairly.
Salary c£23K - £25K depending on experience together with very attractive benefits
Hours of work: Monday to Friday
37 hours per week
If you would like to be considered for the above and have the desired experience, then please email your up to date CV as soon as possible.
Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on our website
Advertiser: Agency
Reference: HMT/DRO.KH
Posted on: 2019-07-14 13:01:53
I want to receive the latest job alerts for:
jobs in Kings Hill, Tonbridge and Malling, Kent
North Kent College
£25,686 per annum
New Appointments Group
Up to £39000 per annum
Digital Services Programme Manager
Hays Specialist Recruitment
£70000.0 - £79000.0 per annum + £70 - £79K
High Street Doctors
Salary will be discussed during the interview stage.
New Appointments Group
£20000 - £21000 per annum + pension, free parking
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