We have an exciting opportunity for a Customer Relations Officer to join our growing team, here at OneSavings Bank.

We've experienced significant growth over the last few years, with our UK employee base more than trebling to what is now exceeding 600 staff.

The main focus of this role is to ensure that all complaints are handled in accordance with the Bank's Internal Complaints Handling Policy and Procedures. Ensuring complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly.

As the Customer Relations Officer, you would be…

* Ensuring good customer service is provided to complainants and ensure they are aware of the of the Bank's complaints procedures
* Acknowledging, drafting and sending out complaints correspondence promptly and responding to them within set time limits
* Resolving customers' queries within agreed authority and investigating the cause of individual complaints
* Making recommendations for fair, impartial decisions on whether to uphold a complaint in line with the Bank's policies
* Calculating redress and compensation in line with regulatory and FOS guidelines
* Maintaining customer related information systems for accurate record keeping



Why come to work for us?

* OSB is currently going through an exciting time of significant growth, with ongoing opportunities for career progression. The role is based in Chatham, Kent which offers a corporate yet friendly working environment in a team of 10.



The added extras

* The salary associated with the role would be based on your relevant experience, with the range being between £21 - £24,500
* An annual 10% discretionary bonus opportunity
* 24 days holiday + bank holidays
* Holiday Purchase Scheme - ability to purchase an additional 5 days holiday
* Access to discounts from Perkbox



Am I suitable for this role?

You'll be a motivated, customer focused and conscientious individual who is able to say 'yes' to the following questions:

* Do you have experience within a complaints function?
* Do you have experience within a financial services environment?
* Do you have experience in dealing with FOS processes?

If so and you're interested in the opportunity to join OSB, please click the 'Apply' button and send us your CV.



At OneSavings Bank, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.

All applicants must have rights to work in the UK.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.