Are you an ambitious individual seeking the next step in your career?
Do you have experience working within financial complaints?

THEN THIS IS THE OPPORTUNITY YOU HAVE BEEN SEARCHING FOR!

My client is looking for a motivated and bright individual to join their professional team on a permanent basis. You will be working with customers to understand their complaints and ensure a speedy resolution, making certain there are high levels of customer satisfaction throughout the process. You will also be expected to be keep the company up-to-date with the leanings resulting from these complaints where appropriate.


Main Roles and Responsibilities:
- Making accurate captures and registrations of complaints
- Working with customers to understand complaints
- Keeping customers updated throughout the process
- Escalating challenging cases to the manager
- Delivering the best in class customer experience
- Overcoming barriers you may be presented
- Working within a team environment, building relationships and rapport with customers and clients
- Ensuring compliance and adhering to company policies
- Assisting in the continuous development and implementation of systems
- Participating in the reporting and learning of complaints as well as providing feedback/reports

Personal Specifications:
- A minimum grade C in GCSE Maths and English
- Previous experience within a regulated, financial complaints handling environment
- Good communication and problem solving skills
- The ability to remain calm under pressure
- A good listener
- Strong negotiating skills
- The ability to work to tight deadlines
- Numerate ( To explain payments, financial terms etc)



Benefits:
- Competitive salary
- Annual / Quarterly Bonus
- Pension Scheme
- Private Medical&Dental insurance
- Life Assurance
- 23 Days holiday ( rising to 28 following 5 years service)
- Birthdays off
- Wedding/Civil Partnership leave
- Perkbox Benefits



Hours:
- Monday to Friday 09:00-18:00

Do you have what it takes?



If so please contact Paul Bailey on 01732 920 630 for priority job consideration!!!



Follow us on social media hear about all our new roles!

Facebook -www.facebook.com/recruitmentsolutionskingshill
Instagram - www.instagram.com/recruitmentsolutionskingshill

And Find us on our website! www.recsol.co.uk


By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website