111 Call Handler

  • £18,813 to £20,795 pa
  • Ashford, Kent
  • South East Coast Ambulance Nhs Foundation Trust

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’.

Our 3,500 staff provide services to 4.7m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year.

111 Call Handler, Ashford, Kent

(Various hours available over days, evenings, nights, weekends and bank holidays)

Are you caring, empathetic and want to help and make a real difference to people’s lives?

Are you confident on the phone and would you after training be able to provide guidance in a calm and logical way?

Do you want to work in a warm, friendly environment where your colleagues and managers care and want to make a difference?

If this sounds interesting or like you, then why not join our team?

We are striving to recruit great people to deliver excellent patient care and join us as a Call Handler in our Ashford, Kent, 111 Contact Centre.

As a Call Handler, you will be answering telephone calls directly from members of the public and health care professionals and will be responsible for directing the caller to the most suitable service to meet their needs. This may include escalating certain patient calls to our Clinical Advisor and/ordispatching an ambulance in the case of an emergency or referring onto other available services.

Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service. You’ll demonstrate excellent communication skills, a customer focused approach or experience in a healthcare environment and be competent with IT, to ensure you can use our e-based communication call handling systems.

Successful candidates must possess GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4).

If you’re seeking a new challenge and are flexible in your working hours (which will include: days, evenings, weekends, nights and bank holidays) then this could be the role for you.

We offer excellent training and career development opportunities for our Call Handlers, a generous NHS pension and competitive pay framework for you to progress through, an excellent working environment, flexible working hours, free parking and the opportunity to be part of a supportive, innovative and very well respected NHS 111 Contact Centre team.

If you would like an informal conversation about our Call Handler opportunities, before you apply, please contact our Recruitment Team:Chloe Lewis - [email protected] or Dawn Fraser - [email protected]

If you are successful, you will complete our 6 week comprehensive NHS Pathways training.Training weeks 1 - 3 will be working Saturday & Sunday – 9-5pm, Wednesday and Thursday 2-10pm and Friday 12-8pm, week 4 will be various shadow shifts and then weeks5 and 6 will be back to Saturday & Sunday – 9-5pm, Wednesday and Thursday 2-10pm and Friday 12-8pm.

Apply now for immediate consideration!

  • Advertiser: Direct Employer
  • Reference: 278-111HA-0519-CL