Client Services Administrator

  • £20,000 per annum
  • Ashford, Kent
  • Duet Group

The Duet Group is a specialised company providing leasing of musical instruments to schools, colleges, universities and conservatoires. The company also operates a “Rent to Buy” service for consumers to acquire musical instruments via an innovative online portal. Launched in 2017 this new online business is steadily growing with the objective to creative a strong UK brand.

We are seeking a Full-Time Client Services Administrator to join our existing small team. The administration duties required include processing consumer hire contracts, performing BACS & Direct Debit processing, recording POS payments, providing a high level of customer service to consumers and retailers, maintaining records, debt collection and general administration duties. An aptitude to quickly grasp the company’s systems will be essential, have an affable but clear manner when dealing with telephone enquiries, be willing and capable to get involved in one-off projects, a “can-do” attitude that is necessary when working as part of a very small but dedicated team and a fanatical approach to attention to detail.

The ideal candidate will have a minimum of two years experience in an administration/customer services role within the financial sector and be able to apply a mature approach to the detailed work we undertake. An interest in musical instruments would be preferable thou not essential. The salary for the role is £20,000 per annum. The benefits include a company Healthcare Policy and pension scheme; excellent future prospects within our niche independent business.

Please note along with a CV all applications must include a covering letter stating reasons for the application. Please apply to Karl Stevenson, Operations Director.

If you have not received a communication from us within 3 weeks we regret that your application, on this occasion, has not been successful but we would like to thank you for your interest.

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