Customer Service Specialist
  £17,000 - £18,000
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Questor Insurance are an award winning independent provider of car hire excess and other niche insurance products distributed in more than 20 countries, delighting our customers with unexpectedly personal customer service, claim handling and web development from the UK.

We are based in Maidstone (take a tour of our office) and are looking for a Customer Service Specialist to join our exceptional Customer Service Team.

Our business is centred around exceptional customer service (just read our Trust Pilot reviews!). Our team is relatively small in comparison to what a ‘normal’ call centre team is, and we like it that way. We value the importance of job satisfaction and making our working environment a fun place to be. We have a number of extra benefits including;

• Opportunities to gain professional qualifications and additional training
• 22 days’ annual leave (increasing to 25 over three years)
• Extra days leave to celebrate your birthday
• Perkbox membership
• Employee of the Month & Year
• Access to Employee Assistance Programme and online GP service

What we are looking for:

We are seeking someone with that ‘sunshine’ personality who genuinely enjoys delivering great customer service. The hours of work are Monday to Friday (no weekends or bank holidays), 9am – 6pm. We are happy to consider part time hours.

Our customer service team are the ‘voice’ for our company, and so it is essential that candidates have:

• An excellent grasp of the English language (additional languages will be a huge plus)
• A confident telephone manner
• Lightning speed typing skills
• Superb attention to detail
• High level of computer skills (being proficient in basic Microsoft Office applications (Outlook, Word, Powerpoint and Excel)
• Ability to prioritise their own work load.

Passion, commitment, enthusiasm, proactiveness and flexibility are all essential qualities that we look for in our staff. Previous Customer Service or Call Centre experience is essential, with previous insurance experience being seen as a benefit.

If you think you are who we are looking for, then we want to hear from you. To apply please send your CV with a covering letter via the apply online button

We, Questor Insurance Services Limited are an equal opportunity employer. We ensure that no job applicant or employee receives less favourable treatment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Our recruitment selection criteria and procedures (including the areas or media sources which are used in the recruitment process) are frequently reviewed to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities and that no applicant or employee is disadvantaged by provisions, criteria or practices which cannot be shown to be justified.


As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), Questor Insurance Services Limited complies fully with the Code of Practice and undertakes to treat all applicants for positions fairly. Questor Insurance Services Limited undertakes not to discriminate unfairly against any subject of a criminal record check based on a conviction or other information revealed.
Questor Insurance Services Limited undertakes to discuss any matter revealed on a DBS certificate with the individual seeking the position before withdrawing a conditional offer of employment.


Advertiser: Direct Employer

Reference:

Posted on: 2019-05-22 14:09:35

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Customer Service Specialist
  £17,000 - £18,000
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Questor Insurance are an award winning independent provider of car hire excess and other niche insurance products distributed in more than 20 countries, delighting our customers with unexpectedly personal customer service, claim handling and web development from the UK.

We are based in Maidstone (take a tour of our office) and are looking for a Customer Service Specialist to join our exceptional Customer Service Team.

Our business is centred around exceptional customer service (just read our Trust Pilot reviews!). Our team is relatively small in comparison to what a ‘normal’ call centre team is, and we like it that way. We value the importance of job satisfaction and making our working environment a fun place to be. We have a number of extra benefits including;

• Opportunities to gain professional qualifications and additional training
• 22 days’ annual leave (increasing to 25 over three years)
• Extra days leave to celebrate your birthday
• Perkbox membership
• Employee of the Month & Year
• Access to Employee Assistance Programme and online GP service

What we are looking for:

We are seeking someone with that ‘sunshine’ personality who genuinely enjoys delivering great customer service. The hours of work are Monday to Friday (no weekends or bank holidays), 9am – 6pm. We are happy to consider part time hours.

Our customer service team are the ‘voice’ for our company, and so it is essential that candidates have:

• An excellent grasp of the English language (additional languages will be a huge plus)
• A confident telephone manner
• Lightning speed typing skills
• Superb attention to detail
• High level of computer skills (being proficient in basic Microsoft Office applications (Outlook, Word, Powerpoint and Excel)
• Ability to prioritise their own work load.

Passion, commitment, enthusiasm, proactiveness and flexibility are all essential qualities that we look for in our staff. Previous Customer Service or Call Centre experience is essential, with previous insurance experience being seen as a benefit.

If you think you are who we are looking for, then we want to hear from you. To apply please send your CV with a covering letter via the apply online button

We, Questor Insurance Services Limited are an equal opportunity employer. We ensure that no job applicant or employee receives less favourable treatment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Our recruitment selection criteria and procedures (including the areas or media sources which are used in the recruitment process) are frequently reviewed to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities and that no applicant or employee is disadvantaged by provisions, criteria or practices which cannot be shown to be justified.


As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), Questor Insurance Services Limited complies fully with the Code of Practice and undertakes to treat all applicants for positions fairly. Questor Insurance Services Limited undertakes not to discriminate unfairly against any subject of a criminal record check based on a conviction or other information revealed.
Questor Insurance Services Limited undertakes to discuss any matter revealed on a DBS certificate with the individual seeking the position before withdrawing a conditional offer of employment.


Advertiser: Direct Employer

Reference:

Posted on: 2019-05-22 14:09:35

I want to receive the latest job alerts for:

jobs in Maidstone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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