Contact Centre Trainer
  Up to £30000 per annum
  Chatham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Contact Centre Trainer
£30,000

Our client a leading online retailer based in Chatham is looking for a Contact Centre Trainer to join their team. This role is a brand new role available through expansion.

The ideal candidate must have Contact Centre training experience and the key responsibilities of the role are:

* To influence the behaviours of the Contact Centre Team, through ongoing call coaching and critiquing and deliver not only a professional service but to meet key company KPI's.
* Working proactively to drive performance and focus on customer growth and retention.
* To support the design, development and writing of training material to support key objectives.
* To work with the call quality monitoring system, understanding skills and knowledge gaps, giving feedback on the output.
* Liaising with the Call Centre Manager to discuss results and improvement plans
* Delivering sales / appointment making skills training, to include (but not limited to) objection handling, listening and questioning skills, matching clients needs to our product USP's and asking for appointments.
* To play a crucial role in the design and delivery of the induction training program for the company.

To succeed as the Contact Centre Trainer role, you will need:

* Two year minimum Contact Centre Experience.
* A sound knowledge of best practice methods in a call centre environment.
* Excellent communication skills both verbal and written.
* A responsible attitude who can lead by example.
* A positive outlook with the ability to motivate others.
* The ability to plan and prioritise your own work and other people's.
* The ability to multitask, coupled with excellent time management skills
* To take ownership by resolving issues and seeking assistance when needed.
* Integrity and be trustworthy when dealing with customers and colleagues.
* Have the ability to analyse and appraise, with attention to detail.
* A real hunger for success.

This is a full time position Monday to Friday 9am - 5:30pm.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


Advertiser: Agency

Reference: MKI 44235555

Posted on: 2019-04-23 15:14:32

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Contact Centre Trainer
  Up to £30000 per annum
  Chatham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Contact Centre Trainer
£30,000

Our client a leading online retailer based in Chatham is looking for a Contact Centre Trainer to join their team. This role is a brand new role available through expansion.

The ideal candidate must have Contact Centre training experience and the key responsibilities of the role are:

* To influence the behaviours of the Contact Centre Team, through ongoing call coaching and critiquing and deliver not only a professional service but to meet key company KPI's.
* Working proactively to drive performance and focus on customer growth and retention.
* To support the design, development and writing of training material to support key objectives.
* To work with the call quality monitoring system, understanding skills and knowledge gaps, giving feedback on the output.
* Liaising with the Call Centre Manager to discuss results and improvement plans
* Delivering sales / appointment making skills training, to include (but not limited to) objection handling, listening and questioning skills, matching clients needs to our product USP's and asking for appointments.
* To play a crucial role in the design and delivery of the induction training program for the company.

To succeed as the Contact Centre Trainer role, you will need:

* Two year minimum Contact Centre Experience.
* A sound knowledge of best practice methods in a call centre environment.
* Excellent communication skills both verbal and written.
* A responsible attitude who can lead by example.
* A positive outlook with the ability to motivate others.
* The ability to plan and prioritise your own work and other people's.
* The ability to multitask, coupled with excellent time management skills
* To take ownership by resolving issues and seeking assistance when needed.
* Integrity and be trustworthy when dealing with customers and colleagues.
* Have the ability to analyse and appraise, with attention to detail.
* A real hunger for success.

This is a full time position Monday to Friday 9am - 5:30pm.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


Advertiser: Agency

Reference: MKI 44235555

Posted on: 2019-04-23 15:14:32

I want to receive the latest job alerts for:

jobs in Chatham, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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