Operations Assistant/Customer Service
West Malling
£17500

Barker Munro recruitment, a Maidstone based recruitment business, is working with an employer of choice in the Maidstone region, that is currently looking to add an Operations Assistant to their busy department.

The operations assistant is a customer service and telephone based role, however, there is no sales involved. You will be working within a friendly and professional team, within a call centre setting, in beautiful surroundings, assisting in the provision of outstanding levels of customer service to their Clients and Policy Holders.

In essence, you will handle inbound calls from customers wishing to register new claims on their help lines, updating the system with information, handling any basic enquiries, completing administrative tasks to a high standard, but ultimately excelling in delivering outstanding levels of customer care (working to the principles of Treating Customers Fairly, or as you would wish to be treated) and generally assisting with the smooth transition of their claims journey.
The only outbound calling will be to update a client with their claim status, when required.

We are searching for applicants who have previously worked within a customer service or call handling role. Any insurance experience will be an advantage of course! You will receive training and support in order to work in line with both industry and company quality standards.

This is a full time position, working 36.25 hours per week, every week, Monday to Friday
The department is open between the hours of 8am and 6pm and there is some flexibility as to your start time and finish time within these hours.

Excellent opportunity, apply now to Barker Munro Recruitment Ltd by using the relevant links.


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