Customer Service Assistant (Permanent)

East London

£19-20,000 Per Annum

Calling all customer service assistants across East London!

We are looking for candidates who are available to work Monday - Friday, Office hours. Opportunities offering up to £19-20,000 Per Annum.

Customer Service Assistant - Duties & Responsibilities

* Operate as the point of contact for all customers including all incoming enquiries via email and telephone or face to face.
* Ascertain customer requirements and recommend suitable products, looking for alternatives if stock is not available.
* Process quotes on behalf of the customers.
* Process orders and regularly update customers on status.
* ‪Deal with customer payments via the phone and taking on line payments.
* Any other duties delegated by the Sales Office Manager or Team Leader.

Customer Service Assistant - Person Specification

* 2+ years in a customer service related role or within a sales office or customer service role
* Professional in written and spoken communications
* Calm and polite telephone manner
* Works proactively, strategically and efficiently to meet all deadlines
* Strong work ethic
* Passion for excellent customer service
* Multi-tasking with the ability to prioritise
* IT literate
* Enjoy working in a small close-knit team
* NVQ Business Admin/Customer Services Level 2/3 desirable

About Morgan Jones:

This role is being handled by Morgan Jones Recruitment & HR Consultants. We have been established as a quality recruitment business for over 19 years with a reputation for fair and equal representation.

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Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.