Rosewell House is our brand new Extra Care Scheme, situated in Tudeley Lane, Tonbridge.

The scheme comprises 59 one and two bedroom apartments carefully designed for over 55\'s, enabling them to remain living enjoyable, independent lives within the community, with peace of mind that they are in a safe and secure environment with staff on-site 24 hours a day, seven days a week, should an emergency arise.

Extra care housing schemes attempt to eliminate loneliness amongst older people through the creation of a community, tenants are encouraged to be independent in their own homes but have use of the communal areas for social activities.

Rosewell House is part of our retirement community, sitting alongside Barnes Lodge Residential Home, our 101 bed care home also in Tudeley Lane.

The scheme has a staffing presence 24 hours a day, seven days a week and applications from people who would like to join the dedicated teams of staff at Rosewell House are always welcome.

The Scheme has a vacancy for a Housing Support Worker on the 5pm - 9pm shift, who will be responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours and the evening events and activities programme.

Pay: £8.25 per hour.

The post holders principal responsibilities include responding to emergency calls from tenants and leaseholders, contributing to the programme of evening activities, supporting individual tenants and leaseholders to sustain their tenancies/leases and ensuring the scheme is safe.

The ideal Housing Support Worker will demonstrate

o A caring and compassionate approach
o Patience and understanding of older people
o Evidence of competence to undertake the post
o Housing (or similar) experience in the voluntary, public or private sectors
o Strong commitment to non-discriminatory housing services and to providing excellence
o Willingness to undertake training
o Efficient and effective administrative skills
o Strong customer focus
o Honesty, trustworthiness, reliability and respectfulness.
o An understanding of Health and Safety
o Good IT skills, so they can facilitate and support improvements to services, good communications and useful Management Information
o Good communication and negotiation skills with different groups, e.g. staff, residents, local community
o Understanding of different values / cultures of residents and staff
o Team working skills
o Good timekeeping skills
o Professionalism


The ideal Housing Support Worker will have the ability to:

o Play an active role in creating a good environment
o Prioritise their work
o Be aware of the support needed by others, consider how they can support them and encourage and support them
o Recognise and work to meet where possible the diverse and unique needs of each tenant
o Manage conflict
o Train for and take on additional responsibilities
o Listen carefully and attentively
o Respect the dignity and privacy of all those they come into contact with
o Apply their knowledge and training in the workplace
o Uphold the policies and procedures of The Organisation


Benefits of working for us include:

o We pay the National Living Wage to all of our employees, regardless of their age
o 28 days paid holiday (pro-rota if part time)
o Comprehensive Induction and Training Packages Continual professional development including our Academy and National Diploma courses
o Stakeholder Pension Scheme Opportunities to progress.


Confirmation of all appointments is subject to proof of Eligibility to Work in the UK, satisfactory Enhanced DBS clearance, satisfactory references, satisfactory numeracy and literacy assessments and medical clearance.

If you have any questions about the role or about Rapport Housing and Care, please feel free to contact the Housing Officer on 01732 363081

Otherwise and to apply, please click on the apply now button and complete the online form.

Rapport Housing and Care offers Supported and Residential Care to older people with physical frailty and Dementia across Kent.

Rapport Housing and Care values the diversity that exists in all our communities and works towards this being reflected in our workforce.

Charity No: 254140