Junior IT Support Analyst
West Malling
up to £19k
VR/02472J

Our client has over 25 years of experience delivering highly-focused, in-depth business intelligence, quickly and efficiently. They hire ambitious and passionate talent into their business and are proud of the steps they take to maximise potential in their employees, nurturing and supporting their professional and personal development. They believe that in order for their employees to flourish, it’s important to strike a healthy work/life balance. They provide modern, open-plan, light working environments, flexible working hours, 25 days holiday and free beverages, fresh fruit and biscuits.

Responsibilities of the Junior IT Support Analyst
We are looking for a Junior IT Support Analyst to service and support a range of hardware and software systems. The role is responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure to a wide range of existing and emerging technologies.

As Junior IT Support Analyst, you will be responsible for knowledge management and supporting the technical and personal skills development within the team. You will ensure the company continues to comply with the ISO standards and ensure all incidents and service requests are captured and logged accurately, alongside measuring the quality and performance of services with arranged KPIs. Additionally, supporting products, services and systems via on-premise, cloud or co-located/managed platforms.

Qualifications of the Junior IT Support Analyst
To be considered, it is essential that you have MCP or equivalent, with ITIL v2 or v3 training being highly desirable. You will need to have varied experience in a service and support role, providing technical customer support in a similar field. Effective ticket management is required alongside excellent communication skills with the ability to explain technical concepts to a range of audiences.

If you believe you have the skills, knowledge and experience for this role and what to be part of an exciting organisation, apply for the role of Junior IT Support Analyst today!