Due to continual growth, we have an exciting opportunity for a Service Operations
Coordinator to join our Service Division Team.
About Us
Burtons Medical Equipment is an industry-leading manufacturer, distributor, and
aftercare support provider for a comprehensive range of veterinary capital equipment;
“from anaesthesia to X-Ray, Burtons is the Home of Veterinary Equipment”.
We are a proudly independent, family-run organisation, headquartered in the heart of
the Kentish countryside, providing an equal parts friendly, comfortable, and
professional working environment. We place the utmost importance on offering
extensive opportunity for ongoing training and career development to dedicated
individuals, with an overarching ethos of “innovation, quality and service excellence”
that is driven by this ongoing investment in our Teams.
The Role
A varied and engaging opportunity for an experienced Administrator to utilise their
planning, organisational and data entry skills in our Service Operations Administrative
Team.
The role is based at our Headquarters in Staplehurst, Kent, but provides support to our
Field Service Engineer Teams and Customers across the UK, Republic of Ireland, and
Channel Islands.
In this role, you will be responsible for administrative tasks relating to the day-to-day
operations of the Field Service Team, including; managing incoming phone and email
correspondence from our Customers and Field Service Engineers, creating new
Reactive Callouts on our internal system, processing Field Service Engineer completed
work reports through to invoice, creating quotes and sales orders for replacement
components, undertaking weekly stock replenishment for the Field Service Engineers,
maintaining and updating Customer’s Online FM Portals.
Successful Candidate
We are looking for an Administrator with extensive experience in a busy Office
environment. The Candidate should be methodical, enthusiastic, and flexible, with the
ability to plan and execute effective time management of their tasks. Experience in the
Service provision sector would be advantageous.
The Role requires:
 Experience in an administration role and environment
 Excellent verbal and written communication & interpersonal skills
 Strong planning and organisational attributes
 Ability to multi-task in a challenging environment
 Efficient, accurate data entry skills and record maintenance
 Excellent time management
 The drive for continuous personal growth and development
The Package
 Salary of £33,733 per annum dependent on experience
 Full time contract, 40 hours per week, Monday to Friday
 33 holiday days per year (inc Bank Holidays)
 Contributory Pension Scheme
 Opportunities to train and progress
 Countryside-based Head Office, within short distance of mainline train station
 On site car parking
 Staff events, such as the Big Summer Party and Awards Scheme
Location
Burtons Medical Equipment Ltd, River Farm Business Park, Chart Hill Road,
Staplehurst, Kent. TN12 0RW